Device management
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Keeping the enterprise secure by default: Secure Boot certificate updates at Microsoft
At Microsoft, we manage around 500,000 Windows client devices worldwide, from employee laptops to servers to meeting room systems. In an environment that large, it’s…
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Simplifying device registration at Microsoft with an agentic AI assistant
When you’re busy at work, the last thing you want to do is spend hours getting a new device set up. In an ideal world,…
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Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
For many years, our process for getting new work PCs to employees at Microsoft remained largely unchanged: Decentralized and variable, with data spread across systems,…
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Harnessing AI: How a data council is powering our unified data strategy at Microsoft
Information technology is an ever-evolving landscape. Artificial Intelligence is accelerating that evolution, providing employees with unprecedented access to information and insights. Data-driven decision making has…
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Powering the new age of AI-led engineering in IT at Microsoft
When generative AI burst into the mainstream, it landed in our IT engineering organization like a shockwave. There was excitement, curiosity, skepticism, and no shortage…
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Read our seven tips for shifting to a ‘cloud-native’ device management strategy
At Microsoft, we manage a large, diverse device estate, with more than 1 million devices in use by employees and teams across our global corporate…
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Supercharging our enterprise with Windows 11 and AI PCs
AI is no longer a buzzword—it’s the engine driving a new era of productivity, security, and personalization. And Windows 11 and AI PCs are at…
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Accelerating workplace productivity at Microsoft with Windows Recall
Have you ever struggled to find an important document or photo? Forgotten which app a colleague shared an important data point with you on? Browsed…
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Hardening our digital defenses with Microsoft Baseline Security Mode
Security isn’t just a feature—it’s a foundation. As threats grow more varied, widespread, and sophisticated, enterprises need to rethink how they protect their environments. That’s…
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Transforming security and compliance at Microsoft with Windows Hotpatch
Security updates are essential, and every security admin knows that when it comes to applying these updates, faster is better to mitigate the risk. However,…
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Transforming our approach to patch management at Microsoft
Computer security updates, commonly referred to as “patches,” are a crucial aspect of the IT operations of every large organization today. As a global software…
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AI in action: Unpacking our internal journey with Windows 11 and Copilot+ PCs
At Microsoft, Windows 11 has been powering the 225,000 devices our employees and vendors use to do their work since it was released in the…