Customer Zero: Inside Microsoft’s AI Transformation
Microsoft is a global enterprise running on its own AI stack, transforming its own business at scale. Customer Zero is where we share how we’re navigating this journey. We help business leaders accelerate their own AI transformation by showing how we’re becoming a Frontier Firm. You’ll find real-world strategies, operational lessons, and leadership insights to help drive your own transformation.
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How Microsoft built an AI coach to scale personalized sales training
What would happen if you built an AI version of your CEO to coach thousands of sellers? At Microsoft, that question emerged from a much larger challenge: How…
Becoming a Frontier Firm: Our IT playbook for the AI era
Microsoft Digital, the company’s IT team, is rapidly transforming into a Frontier IT Firm—an organization fundamentally restructured for the AI…
More AI deployment and adoption stories
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Microsoft Build 2026: Empowering our developers to adopt agentic AI at Microsoft
In Microsoft Digital, the company’s IT organization, our journey to agentic AI has been an evolution—one that began with early…
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Transforming our approach to sensitivity labels at Microsoft with Microsoft Entra
Security groups serve as the backbone of our approach to access control across the Microsoft corporate tenant. These groups determine…
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Visualizing success: Steering your AI deployment with a strategy council
The pace of change when it comes to AI’s impact on business today is astounding. Companies are scrambling to develop…