Inside Track
Cloud platform
Learn how we’re building, operating, and scaling cloud platforms across Microsoft using Azure, AI services, and enterprise-scale architectures.
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Automating engineering operations at Microsoft with a Smart DRI Agent
When a production incident occurs, the last thing engineers want to do is burn critical time gathering context when they’re better served solving the problem.…
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Our Customer Zero guide: Enabling agent creation across Microsoft 365 Copilot, Copilot Studio, and Foundry
Generating value by empowering your employees to build agents AI agents are an increasingly important way for organizations to scale knowledge, help their employees boost…
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Boosting product manager productivity at Microsoft with AI
Product managers operate at the intersection of customers, engineering, strategy, and execution. They translate customer needs into requirements, prioritize competing investments, coordinate and make trade-offs…
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Rebuilding our Microsoft Foundry Labs site with a three-people build team and AI
With AI innovation moving so quickly, it can feel difficult to stay on top of everything that’s happening, including the projects and collaborations, the successes…
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Building a career in IT with a growth mindset: Kanu Priya’s Microsoft journey
When Kanu Priya was growing up in Nangal-Shama, a small village of 1,500 people in Punjab, India, she didn’t know of any young women who…
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From alerts to action: How AI agents are reshaping network operations at Microsoft
A network connectivity incident doesn’t begin when someone asks whether they can get online. It starts earlier, with the signals coming from routers, switches, access…
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Keeping leaders safe from cyber actors: Three lessons learned from our experience at Microsoft
Once a Marine, always a Marine. That’s certainly true for Doug Pierson, a recently retired US Marine Corps Major General who manages our Microsoft Executive…
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Securing AI agents in the enterprise: Learnings from our journey at Microsoft
As AI agents become more sophisticated and autonomous, large enterprises like ours face a fundamental challenge: How do you enable powerful new AI experiences among…
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Resolving repetitive support tickets at Microsoft with AI automation
Across Microsoft, our product teams rely on lab environments to develop, test, validate, and troubleshoot products before they reach customers. These labs are typically made…
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How Microsoft built an AI coach to scale personalized sales training
What would happen if you built an AI version of your CEO to coach thousands of sellers? At Microsoft, that question emerged from a much…
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Taming software licensing sprawl at Microsoft with an AI-driven solution
It’s a common challenge at any large enterprise—important, related data scattered across the organization, residing in disconnected silos. If only there was an efficient way…
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Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…