Inside Track
Change management
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Deploying AI with employee councils: An IT playbook from Microsoft
Bringing employee voices into our AI decision-making The early phase of enterprise AI can be a little chaotic, and that’s OK. Teams experiment. Ideas are…
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Our best recipes for cooking up better Copilot prompts
Every great recipe starts with the right ingredients. Skip one and you’ll get uneven results (or even something RAW—rushed, ambiguous, and wasteful). The same goes…
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Our Customer Zero guide: Enabling agent creation across Microsoft 365 Copilot, Copilot Studio, and Foundry
Generating value by empowering your employees to build agents AI agents are an increasingly important way for organizations to scale knowledge, help their employees boost…
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Building trust in AI-powered support at Microsoft: Our Employee Self-Service agent story
When we launched our Employee Self-Service (ESS) Agent to our more than 300,000 employees and contingent staff in the fall of 2025, we expected that…
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Boosting product manager productivity at Microsoft with AI
Product managers operate at the intersection of customers, engineering, strategy, and execution. They translate customer needs into requirements, prioritize competing investments, coordinate and make trade-offs…
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Driving seller adoption of Sales Agent through role-based change management at Microsoft
For Microsoft sellers, one challenge remains remarkably consistent: The more time they spend on administrative work, the less time they spend with customers and making…
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From the field: How agentic AI is reshaping adoption at Microsoft
Two years ago, AI adoption at Microsoft felt kind of like pushing a boulder up a hill. We had the technology, the licenses, and the…
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Prioritizing AI transformation opportunities in Microsoft Finance
When organizations begin adopting AI, one of the first important questions to be answered is where to start. The needs and options across different teams…
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Taming the Copilot odyssey: Five ways to effectively prompt AI without going overboard
At Microsoft, we’ve been on our journey with AI and Microsoft 365 Copilot for a while now. We’ve made amazing strides and are still discovering…
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Rising to the challenge: How Adelina Radoi makes a difference in IT at Microsoft
As a young woman forging an IT career in Romania, Adelina Radoi faced plenty of doubt and bias. She heard questions about her nationality, her…
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Enhancing Microsoft network reliability with AIOps and Network Infrastructure Copilot
In today’s rapidly evolving technology landscape, maintaining network reliability is paramount. Our team in Microsoft Digital, the company’s IT organization, keeps the company connected and…
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From AI ambition to enterprise execution: Our Customer Zero journey
For many organizations, the next phase of AI is to move beyond vision and into execution. Most leaders understand the opportunity that AI presents, but…