Inside Track
Digital worker
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Choosing the right AI experience for employee productivity and support
As more companies introduce AI-driven options to help their employees find information and accomplish common tasks, a question frequently arises: Which agentic tool is best…
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Driving seller adoption of Sales Agent through role-based change management at Microsoft
For Microsoft sellers, one challenge remains remarkably consistent: The more time they spend on administrative work, the less time they spend with customers and making…
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From the field: How agentic AI is reshaping adoption at Microsoft
Two years ago, AI adoption at Microsoft felt kind of like pushing a boulder up a hill. We had the technology, the licenses, and the…
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Building a career in IT with a growth mindset: Kanu Priya’s Microsoft journey
When Kanu Priya was growing up in Nangal-Shama, a small village of 1,500 people in Punjab, India, she didn’t know of any young women who…
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From alerts to action: How AI agents are reshaping network operations at Microsoft
A network connectivity incident doesn’t begin when someone asks whether they can get online. It starts earlier, with the signals coming from routers, switches, access…
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Securing AI agents in the enterprise: Learnings from our journey at Microsoft
As AI agents become more sophisticated and autonomous, large enterprises like ours face a fundamental challenge: How do you enable powerful new AI experiences among…
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Enhancing Microsoft network reliability with AIOps and Network Infrastructure Copilot
In today’s rapidly evolving technology landscape, maintaining network reliability is paramount. Our team in Microsoft Digital, the company’s IT organization, keeps the company connected and…
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From AI ambition to enterprise execution: Our Customer Zero journey
For many organizations, the next phase of AI is to move beyond vision and into execution. Most leaders understand the opportunity that AI presents, but…
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From AI assistant to capable teammate: How Copilot Cowork is changing the way we work at Microsoft
Most workdays don’t fall apart because employees lack ideas. Instead, challenges arise between intention and execution. What employees need is a way to set executional…
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Resolving repetitive support tickets at Microsoft with AI automation
Across Microsoft, our product teams rely on lab environments to develop, test, validate, and troubleshoot products before they reach customers. These labs are typically made…
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Implementing Agent 365: How we’re governing and managing AI agents at Microsoft
Building readiness for Agent 365 at Microsoft At Microsoft, we’re on a Frontier Transformation journey to reimagine work and redefine processes through the power of…
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How Microsoft built an AI coach to scale personalized sales training
What would happen if you built an AI version of your CEO to coach thousands of sellers? At Microsoft, that question emerged from a much…