Microsoft 365
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Staying human: How we’re using AI to transform the sales experience at Microsoft
At first glance, AI transformation can look like a technology deployment project: New tools arrive, training programs launch, dashboards go live, and leaders focus on speed, scale, and rollout discipline. But in practice, the technical side of transformation is only…
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How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs, streamlining workflows, and boosting employee productivity. These innovations have come in many different forms across…
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Microsoft CISO advice: Consider the risks of early integration with mergers and acquisitions
When considering mergers and acquisitions (M&A), security needs to be an important part of the financial and operational due diligence process. At Microsoft, the security organization does more than fulfill the traditional role of assessing risk. It seeks also to…
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Transforming IT support across Microsoft with the Employee Self-Service Agent
We’re in a new world of work support today, where Microsoft 365 Copilot and agentic AI make getting detailed help with a problem as easy as typing a quick question into a chat interface. At Microsoft, we’ve put that potential…
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Microsoft CISO advice: Apply engineering fundamentals to securing AI
Agentic AI, like any software, is just one part of a business solution. It is not the only element that needs to be secured. Engineers need to approach securing agentic AI in the corporate IT ecosystem the same way they…
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Making AI stick for sellers: Five adoption lessons from our Copilot rollout
When Microsoft 365 Copilot rolled out across our global Microsoft Sales and Service organization—a team of more than 60,000 employees—the initial reaction was clear: People were curious. But curiosity alone doesn’t change how work gets done. Engage with our experts!…
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Unfolding our AI-in-IT story: What to expect at the 2026 Microsoft 365 Community Conference
This article is about an event that is now completed. We leave the post up on our site as a record of the conference and the topics covered by some of our Microsoft Digital subject matter experts. At Microsoft Digital,…
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Reclaiming engineering time with AI in Azure DevOps at Microsoft
At Microsoft Digital, the company’s IT organization, we’re reimagining how engineers, product managers, and program managers work. Microsoft Azure DevOps (ADO) is our company’s end-to-end software development lifecycle (SDLC) solution for planning, coding, testing, and delivery. It combines tools for…
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Microsoft CISO advice: How to build trustworthy agentic AI
Building production-ready solutions with agentic AI comes with inherent risks. When agents make mistakes or hallucinate, the potential impacts can multiply rapidly. “It turns out that it’s very easy to write AI-powered software, but it’s very hard to write AI-powered…
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Powering the technical veracity of AI at Microsoft with a Center of Excellence
When we launched our AI Center of Excellence (CoE) in 2023, we had a straightforward goal: Help our organization experiment with AI, learn quickly, and do it responsibly. Our teams across Microsoft Digital—the company’s internal IT organization—leaned in. We built…
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Microsoft CISO advice: The importance of a written AI safety plan
Yonatan Zunger, CVP and Deputy CISO for Microsoft, has spent his career considering complex questions with security and privacy while building platform infrastructure and solutions. His experience underpins his advice on how to build a safety plan for working with…
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Harnessing AI: How a data council is powering our unified data strategy at Microsoft
Information technology is an ever-evolving landscape. Artificial Intelligence is accelerating that evolution, providing employees with unprecedented access to information and insights. Data-driven decision making has never been more critical for businesses to achieve their goals. In light of this priority,…