Inside Track
David Hirning
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Intelligence on tap: How Work IQ enables AI and agents at Microsoft
Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365 Copilot responses Enterprise knowledge is perhaps a company’s most valuable asset,…
All posts by David Hirning
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Implementing a Zero Trust security model at Microsoft
At Microsoft, our shift to a Zero Trust security model—which began more than seven years ago—has helped us navigate many challenges. The increasing prevalence of…
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Implementing strong user authentication with Windows Hello for Business
Deploying Windows Hello for Business internally here at Microsoft has significantly increased our security when our employees and vendors access our corporate resources. This feature…
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Deploying Kanban at Microsoft leads to engineering excellence
At Microsoft we’ve taken a page from the auto industry and have adopted a process called Kanban. Kanban (pronounced “con-bon”) is a Japanese word meaning…
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Keeping our network infrastructure healthy at Microsoft with an employee-built AI agent
Like many global companies, our network engineering environment here at Microsoft is gigantic. It spans 88 countries, more than 700 buildings, 64,000 devices, 7,500 Microsoft…
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Staying ahead of the AI curve with Microsoft 365 Copilot: How a champion does it
Brian Shaw has been a Microsoft 365 Copilot enthusiast since the company first launched the generative AI solution in February 2023. But with AI tools…
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Transform your IT operations with Microsoft 365 Copilot: Insights from a champion
Yen Anderson remembers the first time she saw Microsoft 365 Copilot, the generative AI tool that the company launched in February 2023. She intuitively knew…