What Copilot can’t see when it helps you write an email
Debarati Das, Sheshera Mysore, Cristina St. Hill, Dongyeop Kang, Bahar Sarrafzadeh
July 2026
Published by: Microsoft | July 2026
Bahar Sarrafzadeh
Principal Applied Research Scientist
Publications
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New Future of Work Report 2025
Jenna Butler, Sonia Jaffe, Rebecca Janssen, Nancy Baym, Jake Hofman, Brent Hecht, Sean Rintel, Bahar Sarrafzadeh, Abigail Sellen, Mihaela Vorvoreanu, Jaime Teevan, Mohammed Alsobay, Liz Ankrah, Stephanie Beers, Megan Benzing, Mia Bruch, Zana Buçinca, Mar Carpanelli, Amelia Cole, Scott Counts, Madeleine Daepp, Justin Edwards, Alex Farach, Daniel G. Goldstein, Mary L. Gray, Javier Hernandez, Eric Horvitz, Nicole Immorlica, Kori Inkpen, Shamsi Iqbal, Manasa Jagadeesh, Siân Lindley, Brendan Lucier, Mercy Muchai, Ambrita Nand, Alexandra Olteanu, Jacki O'Neill, Max Peterschmidt, Christian Poelitz, Rabeeza, Nathalie Henry Riche, Advait Sarkar, Sunayana Sitaram, Amanda Snellinger, Jina Suh, John Tang, Lev Tankelevitch, Kiran Tomlinson, Anne Trapasso, Adam D. Troy, Gaurav Verma, Jack Williams, Ben Zorn, Jordana Young
MSR-TR-2025-58 | December 2025
Published by Microsoft
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ProMediate: A Socio-cognitive framework for evaluating proactive agents in multi-party negotiation
Ziyi Liu, Bahar Sarrafzadeh, Pei Zhou, Longqi Yang, Jieyu Zhao, Ashish Sharma
October 2025
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Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild
Sheshera Mysore, Debarati Das, Hancheng Cao, Bahar Sarrafzadeh
May 2025
arXiv | May 2025
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Pearl: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers
Sheshera Mysore, Zhuoran Lu, Mengting Wan, Longqi Yang, Bahar Sarrafzadeh, Steve Menezes, Tina Baghaee, Emmanuel Barajas Gonzalez, Jennifer Neville, Tara Safavi
Workshop on Customizable NLP: Progress and Challenges in Customizing NLP for a Domain, Application, Group, or Individual (CustomNLP4U) | November 2024
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Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
Conference on Computer Supported Cooperative Work | November 2024
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“I Want It That Way”: Enabling Interactive Decision Support Using Large Language Models and Constraint Programming
Connor Lawless, Jakob Schoeffer, Lindy Le, Kael Rowan, Shilad Sen, Cristina St. Hill, Jina Suh, Bahar Sarrafzadeh
ACM Transactions on Interactive Intelligent Systems | August 2024
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Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
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Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
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Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring
Bahar Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon, Edward Lank, Ryen W. White
Computer-Supported Cooperative Work (CSCW) | October 2020
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Email Triage: Challenges and Opportunities
Bahar Sarrafzadeh, Ahmed Awadallah, Milad Shokouhi
ACM SIGIR Conference on Human Information Interaction and Retrievak (CHIIR) | March 2019
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Characterizing and Predicting Email Deferral Behaviour
Bahar Sarrafzadeh, Ahmed Awadallah, Christopher Lin, CJ Lee, Milad Shokouhi, Susan Dumais
The Twelfth International Conference on Web Search and Data Mining (WSDM) | February 2019
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What Copilot can’t see when it helps you write an email
Debarati Das, Sheshera Mysore, Cristina St. Hill, Dongyeop Kang, Bahar Sarrafzadeh
July 2026
Published by: Microsoft | July 2026
-
New Future of Work Report 2025
Jenna Butler, Sonia Jaffe, Rebecca Janssen, Nancy Baym, Jake Hofman, Brent Hecht, Sean Rintel, Bahar Sarrafzadeh, Abigail Sellen, Mihaela Vorvoreanu, Jaime Teevan, Mohammed Alsobay, Liz Ankrah, Stephanie Beers, Megan Benzing, Mia Bruch, Zana Buçinca, Mar Carpanelli, Amelia Cole, Scott Counts, Madeleine Daepp, Justin Edwards, Alex Farach, Daniel G. Goldstein, Mary L. Gray, Javier Hernandez, Eric Horvitz, Nicole Immorlica, Kori Inkpen, Shamsi Iqbal, Manasa Jagadeesh, Siân Lindley, Brendan Lucier, Mercy Muchai, Ambrita Nand, Alexandra Olteanu, Jacki O'Neill, Max Peterschmidt, Christian Poelitz, Rabeeza, Nathalie Henry Riche, Advait Sarkar, Sunayana Sitaram, Amanda Snellinger, Jina Suh, John Tang, Lev Tankelevitch, Kiran Tomlinson, Anne Trapasso, Adam D. Troy, Gaurav Verma, Jack Williams, Ben Zorn, Jordana Young
MSR-TR-2025-58 | December 2025
Published by Microsoft
-
ProMediate: A Socio-cognitive framework for evaluating proactive agents in multi-party negotiation
Ziyi Liu, Bahar Sarrafzadeh, Pei Zhou, Longqi Yang, Jieyu Zhao, Ashish Sharma
October 2025
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Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild
Sheshera Mysore, Debarati Das, Hancheng Cao, Bahar Sarrafzadeh
May 2025
arXiv | May 2025
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Pearl: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers
Sheshera Mysore, Zhuoran Lu, Mengting Wan, Longqi Yang, Bahar Sarrafzadeh, Steve Menezes, Tina Baghaee, Emmanuel Barajas Gonzalez, Jennifer Neville, Tara Safavi
Workshop on Customizable NLP: Progress and Challenges in Customizing NLP for a Domain, Application, Group, or Individual (CustomNLP4U) | November 2024
-
Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
Conference on Computer Supported Cooperative Work | November 2024
-
“I Want It That Way”: Enabling Interactive Decision Support Using Large Language Models and Constraint Programming
Connor Lawless, Jakob Schoeffer, Lindy Le, Kael Rowan, Shilad Sen, Cristina St. Hill, Jina Suh, Bahar Sarrafzadeh
ACM Transactions on Interactive Intelligent Systems | August 2024
-
Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
-
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
-
Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring
Bahar Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon, Edward Lank, Ryen W. White
Computer-Supported Cooperative Work (CSCW) | October 2020
-
Email Triage: Challenges and Opportunities
Bahar Sarrafzadeh, Ahmed Awadallah, Milad Shokouhi
ACM SIGIR Conference on Human Information Interaction and Retrievak (CHIIR) | March 2019
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Characterizing and Predicting Email Deferral Behaviour
Bahar Sarrafzadeh, Ahmed Awadallah, Christopher Lin, CJ Lee, Milad Shokouhi, Susan Dumais
The Twelfth International Conference on Web Search and Data Mining (WSDM) | February 2019
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What Copilot can’t see when it helps you write an email
Debarati Das, Sheshera Mysore, Cristina St. Hill, Dongyeop Kang, Bahar Sarrafzadeh
July 2026
Published by: Microsoft | July 2026
-
New Future of Work Report 2025
Jenna Butler, Sonia Jaffe, Rebecca Janssen, Nancy Baym, Jake Hofman, Brent Hecht, Sean Rintel, Bahar Sarrafzadeh, Abigail Sellen, Mihaela Vorvoreanu, Jaime Teevan, Mohammed Alsobay, Liz Ankrah, Stephanie Beers, Megan Benzing, Mia Bruch, Zana Buçinca, Mar Carpanelli, Amelia Cole, Scott Counts, Madeleine Daepp, Justin Edwards, Alex Farach, Daniel G. Goldstein, Mary L. Gray, Javier Hernandez, Eric Horvitz, Nicole Immorlica, Kori Inkpen, Shamsi Iqbal, Manasa Jagadeesh, Siân Lindley, Brendan Lucier, Mercy Muchai, Ambrita Nand, Alexandra Olteanu, Jacki O'Neill, Max Peterschmidt, Christian Poelitz, Rabeeza, Nathalie Henry Riche, Advait Sarkar, Sunayana Sitaram, Amanda Snellinger, Jina Suh, John Tang, Lev Tankelevitch, Kiran Tomlinson, Anne Trapasso, Adam D. Troy, Gaurav Verma, Jack Williams, Ben Zorn, Jordana Young
MSR-TR-2025-58 | December 2025
Published by Microsoft
-
“I Want It That Way”: Enabling Interactive Decision Support Using Large Language Models and Constraint Programming
Connor Lawless, Jakob Schoeffer, Lindy Le, Kael Rowan, Shilad Sen, Cristina St. Hill, Jina Suh, Bahar Sarrafzadeh
ACM Transactions on Interactive Intelligent Systems | August 2024
-
Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
-
Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring
Bahar Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon, Edward Lank, Ryen W. White
Computer-Supported Cooperative Work (CSCW) | October 2020
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What Copilot can’t see when it helps you write an email
Debarati Das, Sheshera Mysore, Cristina St. Hill, Dongyeop Kang, Bahar Sarrafzadeh
July 2026
Published by: Microsoft | July 2026
-
New Future of Work Report 2025
Jenna Butler, Sonia Jaffe, Rebecca Janssen, Nancy Baym, Jake Hofman, Brent Hecht, Sean Rintel, Bahar Sarrafzadeh, Abigail Sellen, Mihaela Vorvoreanu, Jaime Teevan, Mohammed Alsobay, Liz Ankrah, Stephanie Beers, Megan Benzing, Mia Bruch, Zana Buçinca, Mar Carpanelli, Amelia Cole, Scott Counts, Madeleine Daepp, Justin Edwards, Alex Farach, Daniel G. Goldstein, Mary L. Gray, Javier Hernandez, Eric Horvitz, Nicole Immorlica, Kori Inkpen, Shamsi Iqbal, Manasa Jagadeesh, Siân Lindley, Brendan Lucier, Mercy Muchai, Ambrita Nand, Alexandra Olteanu, Jacki O'Neill, Max Peterschmidt, Christian Poelitz, Rabeeza, Nathalie Henry Riche, Advait Sarkar, Sunayana Sitaram, Amanda Snellinger, Jina Suh, John Tang, Lev Tankelevitch, Kiran Tomlinson, Anne Trapasso, Adam D. Troy, Gaurav Verma, Jack Williams, Ben Zorn, Jordana Young
MSR-TR-2025-58 | December 2025
Published by Microsoft
-
Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
Conference on Computer Supported Cooperative Work | November 2024
-
-
-
New Future of Work Report 2025
Jenna Butler, Sonia Jaffe, Rebecca Janssen, Nancy Baym, Jake Hofman, Brent Hecht, Sean Rintel, Bahar Sarrafzadeh, Abigail Sellen, Mihaela Vorvoreanu, Jaime Teevan, Mohammed Alsobay, Liz Ankrah, Stephanie Beers, Megan Benzing, Mia Bruch, Zana Buçinca, Mar Carpanelli, Amelia Cole, Scott Counts, Madeleine Daepp, Justin Edwards, Alex Farach, Daniel G. Goldstein, Mary L. Gray, Javier Hernandez, Eric Horvitz, Nicole Immorlica, Kori Inkpen, Shamsi Iqbal, Manasa Jagadeesh, Siân Lindley, Brendan Lucier, Mercy Muchai, Ambrita Nand, Alexandra Olteanu, Jacki O'Neill, Max Peterschmidt, Christian Poelitz, Rabeeza, Nathalie Henry Riche, Advait Sarkar, Sunayana Sitaram, Amanda Snellinger, Jina Suh, John Tang, Lev Tankelevitch, Kiran Tomlinson, Anne Trapasso, Adam D. Troy, Gaurav Verma, Jack Williams, Ben Zorn, Jordana Young
MSR-TR-2025-58 | December 2025
Published by Microsoft
-
Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
Conference on Computer Supported Cooperative Work | November 2024
-
Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
-
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
-
-
-
New Future of Work Report 2025
Jenna Butler, Sonia Jaffe, Rebecca Janssen, Nancy Baym, Jake Hofman, Brent Hecht, Sean Rintel, Bahar Sarrafzadeh, Abigail Sellen, Mihaela Vorvoreanu, Jaime Teevan, Mohammed Alsobay, Liz Ankrah, Stephanie Beers, Megan Benzing, Mia Bruch, Zana Buçinca, Mar Carpanelli, Amelia Cole, Scott Counts, Madeleine Daepp, Justin Edwards, Alex Farach, Daniel G. Goldstein, Mary L. Gray, Javier Hernandez, Eric Horvitz, Nicole Immorlica, Kori Inkpen, Shamsi Iqbal, Manasa Jagadeesh, Siân Lindley, Brendan Lucier, Mercy Muchai, Ambrita Nand, Alexandra Olteanu, Jacki O'Neill, Max Peterschmidt, Christian Poelitz, Rabeeza, Nathalie Henry Riche, Advait Sarkar, Sunayana Sitaram, Amanda Snellinger, Jina Suh, John Tang, Lev Tankelevitch, Kiran Tomlinson, Anne Trapasso, Adam D. Troy, Gaurav Verma, Jack Williams, Ben Zorn, Jordana Young
MSR-TR-2025-58 | December 2025
Published by Microsoft
-
-
-
New Future of Work Report 2025
Jenna Butler, Sonia Jaffe, Rebecca Janssen, Nancy Baym, Jake Hofman, Brent Hecht, Sean Rintel, Bahar Sarrafzadeh, Abigail Sellen, Mihaela Vorvoreanu, Jaime Teevan, Mohammed Alsobay, Liz Ankrah, Stephanie Beers, Megan Benzing, Mia Bruch, Zana Buçinca, Mar Carpanelli, Amelia Cole, Scott Counts, Madeleine Daepp, Justin Edwards, Alex Farach, Daniel G. Goldstein, Mary L. Gray, Javier Hernandez, Eric Horvitz, Nicole Immorlica, Kori Inkpen, Shamsi Iqbal, Manasa Jagadeesh, Siân Lindley, Brendan Lucier, Mercy Muchai, Ambrita Nand, Alexandra Olteanu, Jacki O'Neill, Max Peterschmidt, Christian Poelitz, Rabeeza, Nathalie Henry Riche, Advait Sarkar, Sunayana Sitaram, Amanda Snellinger, Jina Suh, John Tang, Lev Tankelevitch, Kiran Tomlinson, Anne Trapasso, Adam D. Troy, Gaurav Verma, Jack Williams, Ben Zorn, Jordana Young
MSR-TR-2025-58 | December 2025
Published by Microsoft
-
-
-
ProMediate: A Socio-cognitive framework for evaluating proactive agents in multi-party negotiation
Ziyi Liu, Bahar Sarrafzadeh, Pei Zhou, Longqi Yang, Jieyu Zhao, Ashish Sharma
October 2025
-
Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild
Sheshera Mysore, Debarati Das, Hancheng Cao, Bahar Sarrafzadeh
May 2025
arXiv | May 2025
-
Pearl: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers
Sheshera Mysore, Zhuoran Lu, Mengting Wan, Longqi Yang, Bahar Sarrafzadeh, Steve Menezes, Tina Baghaee, Emmanuel Barajas Gonzalez, Jennifer Neville, Tara Safavi
Workshop on Customizable NLP: Progress and Challenges in Customizing NLP for a Domain, Application, Group, or Individual (CustomNLP4U) | November 2024
-
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
-
-
-
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
-
Email Triage: Challenges and Opportunities
Bahar Sarrafzadeh, Ahmed Awadallah, Milad Shokouhi
ACM SIGIR Conference on Human Information Interaction and Retrievak (CHIIR) | March 2019
-
Characterizing and Predicting Email Deferral Behaviour
Bahar Sarrafzadeh, Ahmed Awadallah, Christopher Lin, CJ Lee, Milad Shokouhi, Susan Dumais
The Twelfth International Conference on Web Search and Data Mining (WSDM) | February 2019
-
-
-
What Copilot can’t see when it helps you write an email
Debarati Das, Sheshera Mysore, Cristina St. Hill, Dongyeop Kang, Bahar Sarrafzadeh
July 2026
Published by: Microsoft | July 2026
-
-
-
New Future of Work Report 2025
Jenna Butler, Sonia Jaffe, Rebecca Janssen, Nancy Baym, Jake Hofman, Brent Hecht, Sean Rintel, Bahar Sarrafzadeh, Abigail Sellen, Mihaela Vorvoreanu, Jaime Teevan, Mohammed Alsobay, Liz Ankrah, Stephanie Beers, Megan Benzing, Mia Bruch, Zana Buçinca, Mar Carpanelli, Amelia Cole, Scott Counts, Madeleine Daepp, Justin Edwards, Alex Farach, Daniel G. Goldstein, Mary L. Gray, Javier Hernandez, Eric Horvitz, Nicole Immorlica, Kori Inkpen, Shamsi Iqbal, Manasa Jagadeesh, Siân Lindley, Brendan Lucier, Mercy Muchai, Ambrita Nand, Alexandra Olteanu, Jacki O'Neill, Max Peterschmidt, Christian Poelitz, Rabeeza, Nathalie Henry Riche, Advait Sarkar, Sunayana Sitaram, Amanda Snellinger, Jina Suh, John Tang, Lev Tankelevitch, Kiran Tomlinson, Anne Trapasso, Adam D. Troy, Gaurav Verma, Jack Williams, Ben Zorn, Jordana Young
MSR-TR-2025-58 | December 2025
Published by Microsoft
-
-
-
ProMediate: A Socio-cognitive framework for evaluating proactive agents in multi-party negotiation
Ziyi Liu, Bahar Sarrafzadeh, Pei Zhou, Longqi Yang, Jieyu Zhao, Ashish Sharma
October 2025
-
-
-
Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild
Sheshera Mysore, Debarati Das, Hancheng Cao, Bahar Sarrafzadeh
May 2025
arXiv | May 2025
-
-
-
Pearl: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers
Sheshera Mysore, Zhuoran Lu, Mengting Wan, Longqi Yang, Bahar Sarrafzadeh, Steve Menezes, Tina Baghaee, Emmanuel Barajas Gonzalez, Jennifer Neville, Tara Safavi
Workshop on Customizable NLP: Progress and Challenges in Customizing NLP for a Domain, Application, Group, or Individual (CustomNLP4U) | November 2024
-
Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
Conference on Computer Supported Cooperative Work | November 2024
-
Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
-
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
-
Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring
Bahar Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon, Edward Lank, Ryen W. White
Computer-Supported Cooperative Work (CSCW) | October 2020
-
Email Triage: Challenges and Opportunities
Bahar Sarrafzadeh, Ahmed Awadallah, Milad Shokouhi
ACM SIGIR Conference on Human Information Interaction and Retrievak (CHIIR) | March 2019
-
Characterizing and Predicting Email Deferral Behaviour
Bahar Sarrafzadeh, Ahmed Awadallah, Christopher Lin, CJ Lee, Milad Shokouhi, Susan Dumais
The Twelfth International Conference on Web Search and Data Mining (WSDM) | February 2019
-
-
-
“I Want It That Way”: Enabling Interactive Decision Support Using Large Language Models and Constraint Programming
Connor Lawless, Jakob Schoeffer, Lindy Le, Kael Rowan, Shilad Sen, Cristina St. Hill, Jina Suh, Bahar Sarrafzadeh
ACM Transactions on Interactive Intelligent Systems | August 2024
-