CRM implementation and deployment best practices
Philippe Brissaud compares Microsoft Dynamics CRM considerations and shares best practices for an implementation.
Financial services
Leverage data to deliver differentiated experiences, empower employees, and combat financial crime while ensuring security and compliance.
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How AIA Group empowered the business and boosted competitive strengths
To stay ahead of the competition, AIA employees use Office 365 for seamless collaboration across 18 markets. -
How Merrill Corp. Delivers Secure Services with Cloud Technology
Several years ago, a new type of business model began to emerge in the financial industry, bringing with it exciting opportunities to engage more with customers. -
Improve inbound engagement with a next best conversation
Next Best Action empowers contact center agents, bank branch employees, and relationship managers with the tools they need to make the most of every interaction. -
Microsoft announces the Coco Framework to improve performance, confidentiality and governance characteristics of enterprise blockchain networks
Microsoft has announced the Coco Framework, a first-of-its-kind innovation that will advance enterprise adoption of blockchain technology. -
TD redefines banking in the digital age with the Microsoft Cloud to empower employees and transform the customer experience
Growing from Canada’s smallest bank to one of North America’s largest in just over 20 years, TD Bank Group (TD) is in the habit of planning for the future. -
Bank of America chooses the Microsoft Cloud to support digital transformation
Bank of America will take advantage of the combined power of the Microsoft Cloud for business transformation along with utilizing Microsoft Azure. -
The financial services industry banks on the Microsoft Cloud for digital transformation
It’s incredible and humbling to be on this transformational journey with so many ambitious digital leaders. -
Security versus usability: overcoming the security dilemma in financial services
The more secure a system is, the less usable it becomes (and vice versa). -
AXA Global P&C models natural disasters with cloud-based HPC
AXA Group can now improve insurance services with more accurate, detailed information about all events ranging from floods to hurricanes.