Tag: AI agents
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How Grant Thornton is building an AI‑powered professional services firm
Across professional services, artificial intelligence is increasingly influencing how work is performed, how services are delivered, and how firms think about long‑term differentiation. For leaders in audit, tax, and advisory services, expectations are evolving. Clients are looking for greater efficiency, more consistent insight, and deeper expertise—while continuing to expect strong governance, security, and professional judgment.
When AI becomes an accelerant, not an experiment
Artificial intelligence is no longer a speculative investment for business leaders, it’s an operational one. For middle‑market firms, that reality is even sharper. They’re expected to move with enterprise-level speed and sophistication while maintaining disciplined, results-driven investment. In that environment, there’s little room for experimentation that doesn’t create measurable business value.
AI as a platform shift, not another experiment
Artificial intelligence is no longer a speculative bet for global professional services firms—it’s a structural shift in how expertise is created, decisions are made, and value is delivered to clients.
Why AI is an operating model shift—Not a technology upgrade
Artificial intelligence isn’t arriving gently in financial services. It’s colliding with an industry defined by scale, trust, and real‑time decision‑making, where speed, security, and reliability are non‑negotiable. For Fiserv, that reality is existential. The company quietly powers much of the world’s financial infrastructure, touching virtually every U.S.
Frontline AI in action: How AI-powered tools are reshaping work where it matters most
Frontline Frontline workers are the foundation of every industry—from retail and healthcare to hospitality and field services. Yet many are still being asked to deliver more value, faster, with tools that weren’t built for the realities of frontline work.
Reimagining public service: OPS’s digital transformation journey
What does it take to reimagine government for millions of citizens? The Ontario Public Service (OPS), an organization that serves 16 million Canadian citizens across Ontario, is answering that question—delivering faster, more equitable, and more trusted services through digital innovation.