Make every interaction count with customer journey orchestration
Since the onset of the digital age, customer behaviors have radically evolved.
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Deliver authentic customer service with Dynamics 365
Human interaction is at the cornerstone of every experience and today’s world has dramatically shifted what that means. -
Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer
In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. -
Exceed customer expectations with seamless and unified commerce experiences
Today’s consumers want the flexibility to buy and fulfill where, when, and how they choose. -
Automated lead and opportunity routing: Right salesperson, right time, more sales
The assignment rule capability available in Dynamics 365 Sales automates the distribution of incoming leads, or records, to sellers and teams, ensuring that leads and opportunities are consistently assigned based on repeatable rules. -
Transforming service operations with Connected Field Service
You have probably heard of Connected Field Service as a buzzword these days, but some of you may still wonder what it actually entails. -
Tracking forecasts to your company’s fiscal calendar just got easier
Support for custom fiscal periods improves the accuracy of forecast comparisons so that sales teams have better visibility into their revenue targets and sales progress. -
Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing
Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. -
Improve seller productivity with the deal manager experience
The enhanced deal manager workspace allows sellers to get a full view of their pipeline, quickly gather context and take action, collaborate with their colleagues, and work the way they want to work. -
How to approach your routing and assignment transformation with unified routing
The new unified routing capabilities in Dynamics 365 Customer Service allows organizations to implement incremental improvements without having to completely overhaul routing and assignment procedures all at once. -
Dynamics 365 Field Service (on-premises) use rights to retire on June 30, 2022
Today, we’re announcing that use rights for Dynamics 365 Field Service (on-premises) will be retired on June 30, 2022. -
Host web apps using Microsoft Edge WebView2 Process in Unified Service Desk 4.2
Unified Service Desk version 4.2, generally available since June, enables you to host web applications using Microsoft Edge WebView2 Process based on the Chromium open-source framework, as well as delivering improved performance and other enhancements.
