How the Miami HEAT digitally transformed their fan engagement
My family and I more than welcomed the return of professional basketball during the long summer months of 2020.
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Use custom IoT providers in Connected Field Service
We recently published documentation for Connected Field Service that tells you everything you need to know to use custom IoT providers in Dynamics 365 Field Service. -
Enrich customer data with brand and interest affinities with Dynamics 365 Customer Insights
In these uncertain times, winning and retaining customers requires a deeper understanding of their brand and interest affinities to deliver relevant, personalized experiences. -
How banks use customer data platforms to streamline connections
Any professional working in the banking industry would tell you that customers are their most important asset. -
Automatically capture contacts from email in Dynamics 365 Sales
To help you spend more of your time selling, the premium auto capture capability in Dynamics 365 Sales uses advanced AI to mine details from email messages. -
4 ways Microsoft is a leader in customer lifecycle management
It’s safe to say there has never been a time like the present. -
5 insights on how to connect experiences with customer data platforms
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. -
Gartner positions Dynamics 365 Field Service Magic Quadrant Leader
Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers. -
New investments to help partners enable resilient organizations worldwide
This morning, I’m honored to welcome thousands of Microsoft partners from around the world to Microsoft Inspire. -
Team Rubicon: refining the logistics of disaster response
When natural disaster strikes, lives depend on the fast mobilization and delivery of emergency supplies and personnel. -
Unlock insights and power personalized experiences with Dynamics 365 Customer Insights
Today, people have access to more content, purchasing channels, and brand options than in the past, and their expectations for great customer experiences continues to grow, even in uncertain times. -
Retail perspectives, pt. 3: reduce supply chain disruptions
As retailers navigate the new economic environment and plan their recovery from lockdowns due to COVID-19, they need to re-configure their operations to overcome vulnerabilities in their supply chain network that were exposed by the pandemic.
