Retail perspectives, pt. 2: rethink customer experiences
Customer experience is more important now than ever before.
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Retail perspectives, pt. 1: chart a course to restart and grow
The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more. -
Get the updated toolkit for easier deployment of solution-specific Help content
If you’ve created your own custom solution for Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce, you may be wondering how to connect your own Help content for the solution to the Help pane in the Finance and Operations client. -
Use conversation intelligence in Dynamics 365 Sales
Conversation intelligence in Dynamics 365 Sales allows you to transcribe and log important information from your sales calls, such as names, order details, and action items, boosting your overall productivity. -
Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020
This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution. -
Next generation Dynamics 365 Field Service mobile app now available
Our current Field Service mobile experience is an essential component of success in our customer’s field service operations. -
Maintain business continuity with Dynamics 365 Field Service
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. -
Automatic update policy for Dynamics 365 Marketing
Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers. -
Auto capture customer related activities with Dynamics 365 Sales Insights
The enhanced auto capture capability in Microsoft Dynamics 365 Sales Insights is now in preview. -
Discover winning practices of top sellers with Dynamics 365 Sales
Enhancements to Relationship analytics capabilities in Microsoft Dynamics 365 Sales Insights are now available as part of the 2020 release wave 1. -
Modernize field service with Dynamics 365 Remote Assist
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. -
2020 release wave 1 launches with new apps and over 400 features
Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform.
