Announcing the new Fundraising and Engagement solution from Microsoft
Since 2017, Microsoft’s Tech for Social Impact initiative has been working to empower the nonprofit sector.
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Servicing assets using Dynamics 365 Field Service
Dynamics 365 Field Service now offers support for scenarios around the servitization business model, rental equipment, and work order management for manufacturers with this feature. -
Highlights from Dynamics 365 release wave 2
Business applications are rapidly evolving to meet the needs of an increasingly digital and complex world. -
Build targeted user experiences efficiently by using app profiles in multisession apps
If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2 release, you’ll be able to take advantage of the app profile manager capability in multisession apps. -
Keep an eye on your email bounce rates in Dynamics 365 Marketing
Everyone who has sent an email message at least a couple of times faced a situation when your email cannot be delivered to the recipient. -
Under the hood of the Mercedes-Benz Virtual Remote Support system
At recent virtual events, we have talked about the need to build resilience into every layer of the business—empowering people with technology to innovate and adapt to constant, often unpredictable change. -
Updates to enhance omnichannel shopping with Dynamics 365 Commerce
With many countries still facing the ongoing impact of COVID-19, retailers and consumer-facing businesses are shifting their focus on adapting to emerging customer needs and shopping behaviors. -
Innovation on the service suite of Dynamics 365 applications
With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications. -
3 new ways to build customer relationships using Dynamics 365 Marketing
What a world we are living in today. There is a lot that is different—how we live, how we work, and how we interact. -
Announcing new innovations for the Microsoft customer data platform
Know your customers like never before In every industry, we hear about the struggle to transform from a reactive to proactive organization that can respond to changes in the market, customer needs, and even within their own business. -
Redefining what it means to understand customer sentiment
According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. -
Close deals by leveraging relationship analytics in Dynamics 365 Sales
Relationship analytics capabilities in Dynamics 365 Sales help you compare data from won opportunities with open prospects and then suggests actions to take to deliver similarly successful outcomes.
