Dynamics 365 Business Central now includes a Shopify connector
Last October, we announced a new partnership with Shopify to help our customers create a better shopping experience.
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Microsoft Dynamics 365 at Hannover Messe 2022
We are excited to return to Hannover Messe in person this year between May 30, 2022 and June 2, 2022. -
Dynamics 365 Sales release wave 1: Simplifying the things that matter
Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that you don’t have nearly enough time to cover it all. -
3 ways to turn your field service operation into a revenue-generating machine
For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. -
Knowledge search enhancements improve agent productivity and customer satisfaction
A comprehensive knowledge base that helps customer service reps find answers to the most common issues quickly is the key to improving productivity and increasing customer satisfaction. -
How to foster customer loyalty through personalized experiences
These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. -
Workstream fallback queues ensure no customer goes unattended
Imagine your eagerly awaited brand-new speakers finally arrive—and they don’t work. -
Solve unified routing issues faster with enhanced diagnostics
Unified routing in Microsoft Dynamics 365 Customer Service is an intelligent, enterprise-grade routing and assignment capability. -
4 trends to watch in consumer goods
There’s no doubt about it: technology has revolutionized how we do business. -
2022 release wave 1 brings true mobility to field service management
The pandemic has greatly influenced the way we work. -
How Context IQ improves collaboration in Dynamics 365
At Microsoft Ignite last November, we announced Context IQ, a set of capabilities across our Microsoft portfolio that intelligently connects you with the information you need, where and when you need it. -
Manufacturers are mitigating disruptions with HoloLens 2 and Dynamics 365 mixed reality solutions
The challenges of the past few years have highlighted that no business is immune to sudden changes.
