AI - Microsoft Dynamics 365 Blog

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News and product updates June 30 5 min read

Introducing the Onboarding Agent in Dynamics 365 Human Resources

Now in public preview, the Onboarding Agent delivers a connected experience that helps streamline onboarding activities.

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News and product updates June 29 9 min read

Dynamics 365 Commerce introduces agentic capabilities with Model Context Protocol (MCP)

The Dynamics 365 Commerce MCP server enables AI agents to connect securely with retail operations, inventory, pricing, checkout, and fulfillment through the open Model Context Protocol (MCP).

Business professionals collaborating in a customer meeting to streamline sales workflows using Dynamics 365

Thought leadership June 25 7 min read

Agentic CRM in the flow of work: How AI is transforming sales and rebuilding customer trust

When sellers can access customer context, relationship insights, next best actions, and agentic recommendations inside the tools they already use every day, they can respond faster, engage more thoughtfully, and build trust more consistently at every stage of the buying journey.

Colleagues collaborating in a modern office meeting, with one person presenting while others review project plans and data on a screen

News and product updates June 22 6 min read

Customer experience leadership in the age of AI: A new operating model with Dynamics 365

The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and what organizations are built to support.

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News and product updates June 22 6 min read

Optimize workforce operations across people and AI agents with Dynamics 365

Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps and AI agents.

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Thought leadership June 18 6 min read

Reinventing source-to-pay with agentic ERP

Explore how AI agents transform source-to-pay by supporting faster insights, smarter actions, and more resilient procurement operations.

News and product updates June 16 3 min read

Turning Copilot into a system of action with Dynamics 365 Sales and Service plug-ins in Copilot Cowork

Copilot Cowork is where people delegate multi-step, multi-source work and review it, drawing across records, knowledge, email, and meetings, and increasingly across Sales and Customer Service together.

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News and product updates June 5 7 min read

Modernize IVR with AI Voice in Dynamics 365 Contact Center

For years, contact centers have relied on traditional IVR scripted workflows to manage customer conversations.

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News and product updates June 3 2 min read

Try Email Classification in Dynamics 365 Customer Service

Email classification in Dynamics 365 ensures only meaningful customer emails become cases.

Copilot Cowork interface showing plugin integrations (including Dynamics 365) and a mobile view with task options like organizing inbox, planning a week, and preparing meetings

News and product updates May 14 3 min read

Copilot Cowork: From conversation to action across skills, integrations, and devices

Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you.

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April 30 4 min read

Introducing Service Operations Agent in Dynamics 365 Contact Center

We are excited to preview Service Operations Agent.

A young woman is working on a laptop while sitting in a cafe and drinking a frappe coffee that is on the table

News and product updates April 27 5 min read

Turning customer experience into a growth engine

Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle.

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