AI - Microsoft Dynamics 365 Blog

Photo of a smiling young man on the phone at the airport

News and product updates April 15 2 min read

Trigger post-call actions using caller hang-up events

In contact centers, a voice conversation does not end when the call disconnects.

Office worker, smiling and looking away, in contemporary studio with bare brick walls, sitting in front of a desktop computer

News and product updates March 31 3 min read

Introducing Service Agent in Microsoft 365 Copilot

Service Agent brings Dynamics 365 Customer Service context, insights, and actions directly into Microsoft 365 Copilot.

Group of business people having a meeting at a round conference table in a creative office

Analyst reports March 31 4 min read

Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central

Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business Central.

Call center help line service. Rear view of female operator in h

News and product updates March 25 5 min read

All Transfer Capabilities in Dynamics 365 Contact Center

Dynamics 365 Contact Center enables seamless customer handoffs with flexible transfer options, including direct, warm, queue, Teams, and external transfers.

Person typing on a keyboard with a Copilot product UI screenshot on the side

News and product updates March 9 2 min read

A new way of working is taking shape: Frontier Transformation

We’re taking a significant step forward in bringing agentic business applications to life across Microsoft 365, Dynamics 365, and Microsoft Power Platform.

A delivery driver hands a package to a resident at their front door

News and product updates February 2 3 min read

Agentic AI for inventory to deliver: From procurement to fulfillment

From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain.

A female retail employee works on a tablet in her shop

Events January 8 6 min read

Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere

Retail frontier firms don’t just digitize commerce, they operationalize intelligence.

A business leader texting while walking in a city

News and product updates December 11, 2025 7 min read

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents.

Colorful, abstract half-moon shaped graphics

Events December 9, 2025 6 min read

The era of agentic business applications arrives at Convergence 2025

At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud.

Analyst reports December 1, 2025 6 min read

Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance

We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports.

A woman presents information in a meeting

Events November 18, 2025 4 min read

Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications

Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers.

Coworkers sit on a bench in an atrium discussing a new project

Analyst reports November 6, 2025 4 min read

Microsoft is named a Leader in 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

Microsoft leads in agentic service, transforming customer engagement with AI and Dynamics 365 in Gartner’s 2025 CRM Magic Quadrant.

AI

Filtered by

Refine results