Thought leadership

Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.

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Thought leadership December 31, 2014 1 min read

[AX 2012 R3] Why is my Kernel build version not changing after installing CU-8 or the latest binary hotfix?

Scenario:You have downloaded the CU-8 hotfix from partnersource/customersource and/or are using the LCS Update installer to download and install CU-8 on your AX 2012 R3 RTM.
Thought leadership December 30, 2014 1 min read

Idle AX 2012 R3 client causing CPU load > 90 %

If you should face situations where a MS Dynamics AX 2012 R3 client (kernel build 6.
Thought leadership December 19, 2014 2 min read

Set your default dashboard in Microsoft Dynamics CRM

In Microsoft Dynamics CRM, each time you sign in to the system you’ll see the dashboard, which gives you easy-to-read charts and graphs that help you see how you and your team are doing with key metrics (also known as key performance indicators, or KPIs).
Thought leadership December 19, 2014 2 min read

15 Customer Service Predictions for 2015 & Beyond

“The trouble with the future is that is usually arrives before we’re ready for it.
Thought leadership December 18, 2014 2 min read

4 timely tips to track your notes and activities in Microsoft Dynamics CRM

In Microsoft Dynamics CRM, you use activities to keep track of all your customer communications.
Thought leadership December 16, 2014 1 min read

How to prevent copy/paste from grids

In Microsoft Dynamics AX you can copy information from grids and paste that information into a Microsoft Excel worksheet.
Thought leadership December 12, 2014 3 min read

The 80s Called: They Want Their Customer Service Back

I’ve read a lot of customer service reports lately that show, in 2014, the telephone still remains the preferred customer service channel.
Thought leadership December 11, 2014 2 min read

Victory On the High Seas: Successful Selling on Social Networks

Social networks aren’t exactly undiscovered country when it comes to your business.
Thought leadership December 10, 2014 7 min read

FAQ: Microsoft Dynamics AX Kernel Hotfixes

This blog article attempts to address some of the questions we are commonly asked relating to kernel hotfixes.
Thought leadership December 9, 2014 2 min read

Microsoft Dynamics CRM Online Meeting the Needs of Government Customers

All government workers, whether they work in a federal agency in Washington D.
Thought leadership December 9, 2014 2 min read

Integrating the Shipping Carrier Interface in AX 2012 with UPS WorldShip – Part 1

In this blog series, we will walk through the steps to configure Microsoft Dynamics AX 2012 to integrate with UPS WorldShip using the Shipping carrier interface located in Inventory and warehouse management.
Thought leadership December 4, 2014 3 min read

How to change the collation on a Microsoft Dynamics NAV 2013 R2 database.

Some significant changes have been introduced to the internal database structure for Microsoft Dynamics NAV 2013 R2 in order to support the powerful new Multitenancy functionality.

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