High Tech for Higher Customer Satisfaction
In the insurance industry, call centers do more than simply process claims and new accounts.
-
-
Modernizing Business Process with Cloud and AI
The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. -
Digital transformation in retail via third-party integration
By Ed Kennedy, Senior Director and Commerce Evangelist, Episerver As more consumers are shopping and doing product research online, most retailers know that digital channels must become a part of their. -
Helping partners innovate in business applications
At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to transform. -
Differentiate your business with exceptional field service
Quick; think of a business that provides excellent service each time you interact with them. -
Breaking down business silos with the power of social media
The need for a quick and easy flow of information from front to back office and vice-versa is key to a successful digital transformation—to best serve customers, businesses must work to break down. -
Engaging your customers in the age of social media
The speed at which we do business, and the number of channels we’re using to do it, is rapidly increasing. -
Transform your project services into a profit center
How you establish and manage your project services can greatly impact your organization’s bottom line. -
Anti-Patterns in NAV Upgrade
See how (not) to mess up your Dynamics NAV upgrade, on-premises or in the cloud. -
Microsoft Dynamics CRM Online is first to achieve a JAB P-ATO using the FedRAMP Accelerated Process
Today we are pleased to announce that Microsoft Dynamics CRM Online Government is the first CSP to be granted a moderate level Provisional Authority to Operate (P-ATO) by the Joint Authorization Board. -
Design Pattern: Security – Masked Text
Aliases: Masking out Context: In the user interface (UI) of a software system, the user enters protected information such as a password, an access key, a credit card number etc. -
Design Pattern: Security – Single Point of Access
Context: Protected data needs to be used. There are many types of entities which might attempt to use the data.
