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INDUSTRY

Microsoft for Retail

Connect your customers, your people, and your data.
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Video series

Hear from retail experts on the latest AI innovations

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E-book

Stay ahead by harnessing AI innovations

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E-book

Optimize Shopper Experiences with a Strong Data Estate

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AI use cases guide

Explore how retailers are delivering personalized experiences with AI

Download the guide
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OVERVIEW

Accelerate retail growth

Unlock value and drive sustained profitability with Microsoft for Retail.

Transform the shopper experience

Connect with shoppers and deliver personalized experiences across touchpoints.

Optimize merchandising operations

Use insights for better inventory decisions and agents to automate workflows. Drive demand velocity and profitability.

Drive supply chain agility

Improve visibility and efficiency from warehouse-to-shelf with a unified supply chain. Gain a competitive advantage.

Empower the new retail workforce

Enhance employee productivity, customer service, and workforce skills, powered by AI.
AI USE CASES

Achieve more with Microsoft for Retail

Unlock value across your retail business with AI-powered transformation.
  • Deliver interactive customer experiences that lead to greater product discoverability, order value, and customer satisfaction.
  • Optimize the end-to-end marketing process with streamlined asset production, campaign management, and accelerated time to market.
  • Use AI and autonomous agents to analyze extensive data across your business (POS, supply chain, loyalty) to guide marketing plans and forecasts.
  • Use AI and agents to curate targeted marketing campaigns and engage with customers autonomously.
  • Create unified data foundations to enable insights and improve business decisions.
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CUSTOMER STORIES

See how retail organizations are innovating

  1. asos logo
  3. Venchi Logo
  4. Nespresso Logo
  5. Build-A-Bear Logo
  6. Albert logo
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asos logo
British online fashion brand ASOS is using generative AI to delight shoppers with an AI-powered virtual stylist.

Products

  • Azure AI
  • Microsoft Foundry
Azure OpenAI in Foundry Models
Canadian Tire Corporation uses Azure AI services to boost employee productivity. 

Products

  • Azure AI
  • Microsoft Foundry
Azure OpenAI in Foundry Models
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Venchi Logo
Italian chocolate and gelato maker increased efficiency through automation, saving 1,500 hours annually.

Products

  • Dynamics 365 Supply Chain Management
  • Dynamics 365 Customer Insights
  • Dynamics 365 Commerce
  • Dynamics 365 Finance
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Nespresso Logo
Nespresso France brews exceptional customer experiences with Dynamics 365 Customer Service.

Products

  • Dynamics 365
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Build-A-Bear Logo
Build-A-Bear connects finance and warehousing to streamline processes, improve productivity, and eliminate aging orders.

Products

  • Dynamics 365 Supply Chain Management
  • Dynamics 365 Finance Azure
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Albert logo
Dutch supermarket chain Albert Heijn reduced food waste by using AI-driven forecasting to optimize inventory levels.
250,000
Kilos of food saved each year

Products

  • Azure Vision in Foundry Tools
Azure Kubernetes Service
Azure OpenAI in Foundry Models
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PRODUCTS

Learn about products for retail

Drive growth, empower your employees, and build resilience with trusted products from Microsoft.

Microsoft Fabric

Reshape how everyone accesses, manages, and acts on data with a single AI-powered platform.
Learn more

Microsoft 365 for frontline workers

Simplify processes, unify communication tools, and engage frontline workers in a secure, all-in-one platform.
Learn more

Dynamics 365 Contact Center

Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.
Learn more

Microsoft 365 Copilot Chat

Brainstorm ideas, create content, or gain insights with an enterprise-ready AI chat.
Learn more

Dynamics 365 Customer Service

Empower service representatives to resolve issues quickly using generative AI and automation.
Learn more

Azure Databricks

Eliminate data silos and maximize the value of your data assets for all AI use cases.
Learn more

Microsoft Copilot Studio

Transform customer and employee experiences with AI agents built in Copilot Studio.
Learn more

Microsoft 365 Copilot

Connect all your data to work seamlessly and solve complex tasks all in one place.
Learn more

Microsoft Foundry

Build, evaluate, and deploy your AI solutions all within one space.
Learn more

Power Apps

Accelerate innovation and cut costs and development time with low-code tools.
Learn more

Dynamics 365 Supply Chain Management

Modernize your supply chain and navigate disruption with a flexible, collaborative, and connected platform powered by Copilot.
Learn more

Dynamics 365 Customer Insights

Create engaging experiences by uniting customer data with real-time journeys and Copilot in Customer Insights.
Learn more

Azure OpenAI in Foundry Models

Build more individualized shopping experiences across your existing websites and applications.
Learn more
Kubernetes logo

Azure Kubernetes Service (AKS)

Simplify Kubernetes operations, build cloud-native apps, and innovate with AI and open-source technology.
Learn more

Azure Cosmos DB

Develop AI-powered apps at any scale.
Learn more
Azure logo

Azure SQL Database

Build limitless, trusted, and AI-ready apps on a fully managed SQL database.
Learn more
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What to expect from Microsoft for Retail

Microsoft for Retail includes:
  • Retail-specific configurations, connectors, and applications.
  • Retail solutions that help make it easier to activate generative AI and improve retail experiences for shoppers and store associates.
  • Access to our extensive, experienced retail partner ecosystem.

Contact your account executive to get started with Microsoft for Retail.1

Explore solutions
See terms and conditions.2
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PARTNER SOLUTIONS

Explore more retail solutions

Learn more about Microsoft partner offerings tailored for the retail industry.
Explore retail solutions
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Customer Insights

Experience Analytics Cloud by Contentsquare

Drive more successful experiences by unlocking insights into hidden customer behaviors.
Learn more
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Unified profile

Real-Time CDP by Adobe

Connect your data to deliver real-time experiences with Adobe Real-Time Customer Data Platform (CDP).
Learn more
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Order management

OrderCloud by Sitecore

Support the simplest to most complex business models with a comprehensive e-commerce solution powered by headless API-first architecture.
Learn more
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Shelf label management

VusionCloud by SES-imagotag

Reimagine retail with an electronic shelf label management and price automation solution.
Learn more
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Personalized shopping

Journey Optimizer by Adobe

Orchestrate and deliver personalized, timely customer experiences across any app, device, or channel.
Learn more
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Personalized shopping

Customer Data Platform by Amperity

Unify and unlock your customer data with machine learning.
Learn more
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Digital marketing

Yobi Performance Optimization

Improve targeting, find new audiences, and maximize marketing spend by aligning strategy with outcomes.
Learn more
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Autonomous shopping

Autonomous shopping by AiFi

Scale autonomous shopping with computer vision using the largest AI platform for retailers.
Learn more
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Generative AI

Generative AI for fashion by Fashable

Accelerate fashion product design and realistic content generation with AI-enhanced collaboration.
Learn more
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B2C and B2B commerce

Adobe Commerce

Build and launch personalized commerce experiences for B2C and B2B from one global platform.
Learn more
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Unified customer view

Amperity Customer Data Cloud

Unify fragmented data, generate comprehensive customer profiles, and get insights across your ecosystem.
Learn more
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Discover valuable resources

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E-book

Transform your retail organization with AI-powered tools

Learn how AI is transforming retail and how to use AI to personalize shopping and improve operational efficiency.
Read the e-book
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Video series
• April 2025

AI in Innovation Video Series

Watch the videos
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E-book
• January 2025

Optimize shopper experiences by transforming data into innovation

Get the e-book
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Guide
• March 2024

Deliver personalized shopping experiences with AI-powered solutions

Get the guide
NEXT STEPS

Start achieving more in retail

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Documentation

Read Microsoft for Retail documentation

Learn how to make the most of Microsoft for Retail with online training courses, how-to articles, and more resources.
Explore now
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Learn more

Stay informed about Microsoft for Retail

Sign up to get the latest updates and inspiration on becoming a Frontier Firm in Retail.
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  1. [1]
    The qualifying license terms for Microsoft 365, Office 365, Dynamics 365, Power Platform, and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Microsoft for Retail.
  2. [2]
    You can learn more about Microsoft’s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Center.

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