Artificial intelligence has reached an inflection point. The conversation is no longer about what AI could do—but whether it’s delivering real outcomes inside organizations today. For many leaders, that distinction matters. Excitement alone doesn’t move a business forward. What does is clarity: how AI shows up in daily work, how it’s trusted, and how it
Very often marketing teams are struggling to adjust to modern marketing. The Chief Marketing Officer (CMO) role is changing at the same rate as our customer expectations are changing. The expectation is on the CMO to not only drive the current lifetime value but also to identify the signals for future growth.
Every day, a typical connected customer interacts with hundreds of touchpoints across brands and industries, each activity or click flowing into an ever-expanding mountain of data. Some of these brands are learning to use that data to understand their customers.
In 2018, the U.S. became a net exporter of oil and refined products, producing 12.5 million barrels per day as of October 2019 due to onshore exploration and production companies.
From smart homes to robust intelligent edge ecosystems, AI is one of the hottest topics in tech and society as we embrace the new decade.
When you watched the Super Bowl on Sunday, there was something happening on the sidelines and in the coaches’ booths that you may not have known about. NFL coaches and players had a (not so) secret weapon helping them execute the plays that went down in sports history.
Microsoft’s Focus on Insurance on Full Display at InsureTech Connect By providing the essential technologies that enable insurers to deliver higher levels of customer service and achieve more, Microsoft continues to establish itself as a major player in the insurance industry.
Follow Pascal Belaud on LinkedIn Right now, banking, capital markets, and insurance businesses are finding new uses for artificial intelligence. AI is helping to transform and keep ahead of a number of critical vectors, including customer experience, regulatory compliance, new markets and business models, and security. It’s no longer a “nice to have” innovation technology, it’s becoming a CX-level imperative.
I can’t think of a better way to start the new year than to look at health trends and predictions. Our entire Microsoft Health team is focused on driving digital transformation that empowers our customers to provide quality care.
Two years ago, my colleague Kevin Briggs wrote about modernization efforts going on across government legal organizations. While some progress has been made since then, the demand for improvement continues to grow.
Correspondence is no minor matter for government agencies, which routinely receive volumes of correspondence every year from many different channels, both in electronic form and physical mail. Responses are often required within a certain amount of time because of agency guidelines, congressional guidelines, or legal requirements.
Customers want to be catered to. The ability to differentiate the customer experience between touchpoints and provide personalized interactions at each stage is critical for insurers aiming to branch into the digital space.
Em Lazer-Walker | Cloud Advocate I was approached by my colleague, Jen Looper, in early Fall to lead on an interactive experience dubbed “Azure Mystery Mansion.” She had heard of a previous project which had been a hit, Power Animal Quiz, and was on the hunt for a new and cool project to engage developers.
