Artificial intelligence has reached an inflection point. The conversation is no longer about what AI could do—but whether it’s delivering real outcomes inside organizations today. For many leaders, that distinction matters. Excitement alone doesn’t move a business forward. What does is clarity: how AI shows up in daily work, how it’s trusted, and how it
Digital Transformation is about understanding your industry, thinking about the future of your company, and owning your path as a digital company. Consolidating your data across the geographical diversity of your offices, workforce, and disparate data management platforms can be critical in your digital transformation journey.
At Microsoft, we offer a rich set of robust security and compliance capabilities in Office 365 and Microsoft 365. One of these is the ability to better understand account activity – like documents accessed, and mailboxes accessed – through audit logs to assess if, how, when, and to what extent a security incident has occurred. To be clear, audit logs don’t prevent attacks, but can be useful in retroactively examining how they occurred when an attacker is impersonating a user.
The rapid pace of innovation in artificial intelligence has led us to the next stage of AI development, which we call “industry verticalization”: designing AI products to meet the needs of specific industries.
Financial advisors know all about the value of developing relationships with prospects and clients. Whether you’re providing banking services, investment vehicles, or insurance products, you know that the number one way to get business is through personal connections and referrals. You rely on word of mouth and warm introductions to help you win people’s trust.
All things being equal, reducing average handle time (AHT) in contact centers is a good thing. Any content center manager will tell you how critical this metric is. It is easy to understand why that is the case.
Clifford Goldsmith | B.Sc., MBBCh (MD), US Chief Medical Officer, Microsoft I am proud to count myself among the cadre of physicians who incorporate healthcare informatics in their medical practice. We may have downsized our clinical practices, but we remain as strongly committed to the principles of the Hippocratic Oath as we were when we took the oath in medical school.
Research from a large-scale survey of more than 1,000 senior pharma professionals highlights the divide between digitally adept companies and those that have been slow to adopt technologies. In this blog, we look at how the customer experience is changing due to COVID-19 for life sciences organizations. Historically, pharma has lagged behind other industries in adopting digital solutions.
As technology becomes more accessible to non-technicians, business leaders are taking more control over the tools and processes that affect their functional area. Whatever the business outcomes they’re striving for, these leaders can make use of progressive customer-facing applications and good data to create actionable insights that support their needs.
In a webinar entitled “The Art of Possible: Manufacturing Priorities that Will Define 2021,” Çağlayan Arkan, Microsoft’s VP of manufacturing industry shared: “From extreme disruption comes extreme transformation.” His point is well taken. In the aftermath of the pandemic, supply chain has raced to the top of the news and manufacturing is centerstage.
Over a year has gone by since the beginning of the global pandemic, and it’s clear that the pharmaceutical industry and COVID-19 vaccines are at the center of everyone’s attention. Calls for quick and rigorous development of a COVID-19 vaccine have given way to the equally important demand for rapid distribution.
As COVID-19 vaccines are becoming more widely available, Microsoft is working intently with partners such as Mazik Global to help state and local governments deploy vaccine management solutions that meet their unique and ever evolving needs.
While AI is driving value in all aspects of our lives, there are times where it’s hard to separate the aspirations of those who want to use it to do good from those leveraging AI today to positively impact real change in health and medicine.
