INDUSTRY
Insurance
Scale intelligent decisions with trust across underwriting and claims. Unlock business value and improve policyholder experiences as you become a Frontier Firm.
Visit Microsoft at ITC 2026 in Las Vegas, Sept 29-Oct 2nd. Meet with Microsoft experts to explore AI solutions for the insurance industry.
OVERVIEW
Microsoft for Financial Services
Improve claims and service experiences, enhance employee productivity, and drive impactful insurance outcomes with data and AI.
Improve claims and service experiences
Deliver faster, more consistent claims and service experiences through connected data and AI-powered workflows.
Empower insurance employees
Improve productivity across underwriting, claims, service, and operations with AI-assisted workflows and trusted data.
Strengthen security, compliance, and resilience
Protect policyholder trust with security, governance, compliance, and auditability built in.
Modernize core systems and data
Modernize policy, billing, claims, and data platforms to create an AI-ready insurance foundation.
Scenarios
Explore use cases
Learn how insurance technology solutions unlock business value and deepen customer relationships.
- Accelerate time to resolution and increase wallet share through personalized, AI-augmented customer experiences.
- Bring together disparate data sources for a holistic customer view and enable real-time insights and proactive engagement.
- Personalize and augment the customer experience across all digital channels with powerful AI tools and capabilities.
- Enable omnichannel engagement and intelligent self-service while personalizing and safeguarding customer interactions.
- Improve efficiency and empower the workforce with the right tools, data, and insights.
- Simplify collaboration across departments and centralize access to key resources and tools.
- Enable real-time engagement and live events with a suite of modern communication tools.
- Foster inclusion and well-being by optimizing work-life integration through data-driven insights.
- Improve actuarial productivity through faster modeling and deeper risk insights.
- Enhance insights related to at-risk insured assets and provide real-time data analysis and insights.
- Advance financial projections and insights, enhance reserving and capital management, and improve regulatory reporting.
- Protect against claims and underwriting fraud and process genuine claims faster.
- Move to the cloud to reduce costs, enhance processing time, and access value-added cloud services.
- Lower your underwriting costs, improve speed to quote, and enhance customer experience.
- Accelerate time to resolution, lower costs, and use AI to simplify the claims process and improve the customer experience.
SECURITY AND COMPLIANCE
Scale AI with intelligence and trust
Mitigate risk and unlock business value with trusted data, enterprise security, compliance, and responsible AI.
- Meet compliance requirements.
- Strengthen security and privacy.
- Foster resilience and transparency.
CUSTOMER STORIES
See how insurers are innovating
PARTNER SOLUTIONS
Explore insurance solutions
Discover insurance and offerings from the Microsoft partner ecosystem.
PRODUCTS
Discover Microsoft products
Explore the Microsoft AI platform helping financial institutions unify intelligence, strengthen trust, and transform business processes.
Meet compliance requirements
Learn about Microsoft's commitment to support the Digital Operational Resilience ACT (DORA).
Discover valuable resources
E-book
Frontier transformation for insurance
Blog
4 ways Microsoft Copilot empowers financial services employees
E-book
AI at the frontier of financial services marketing
Blog
AI transformation in financial services: 5 predictors for success in 2026
NEXT STEPS
Achieve more in insurance
Responsible AI
Dedicated to ethical AI principles
Explore how Microsoft stays committed to responsible AI practices through governance, policy, and research.
Compliance
Service Trust Portal
Access compliance, security, and privacy resources to support risk, audit, and regulatory requirements
Documentation
Frontier Transformation: AI in Financial Services
Learn how to maximize business value as an AI-powered Frontier Firm in financial services
Read our compliance documentation and visit the Trust Center to learn more about Microsoft’s commitments to financial services compliance, data protection, and privacy. Learn more about DORA compliance here.
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