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Male worker wearing hardhat using tablet and looking at boxes in warehouse

Customer stories July 14, 2020 3 min read

Team Rubicon: refining the logistics of disaster response

When natural disaster strikes, lives depend on the fast mobilization and delivery of emergency supplies and personnel.

Real people. IT professional at a digital consulting firm. The firm provides custom solutions across a multitude of disciplines including IT, front and back end software development, customer support and data services

News and product updates July 14, 2020 4 min read

Unlock insights and power personalized experiences with Dynamics 365 Customer Insights

Today, people have access to more content, purchasing channels, and brand options than in the past, and their expectations for great customer experiences continues to grow, even in uncertain times.

Man wearing an orange vest in a manufacturing or warehouse who appears to be doing inventory or looking at something in a box and messaging about it on his phone in Microsoft Teams. Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice, Manufacturing, Firstline Worker, Delivery, Tracking

Thought leadership June 30, 2020 4 min read

Retail perspectives, pt. 3: reduce supply chain disruptions

As retailers navigate the new economic environment and plan their recovery from lockdowns due to COVID-19, they need to re-configure their operations to overcome vulnerabilities in their supply chain network that were exposed by the pandemic.

Female first line worker sitting at table in commercial retail store using Acer laptop. She is flipping through a book of fabric sample swatches, while looking at laptop

Thought leadership June 25, 2020 3 min read

Retail perspectives, pt. 2: rethink customer experiences

Customer experience is more important now than ever before.

Male worker using phone and checking boxes in warehouse. Phone screen not visible

Thought leadership June 22, 2020 6 min read

Retail perspectives, pt. 1: chart a course to restart and grow

The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more.

News and product updates June 18, 2020 3 min read

Get the updated toolkit for easier deployment of solution-specific Help content

If you’ve created your own custom solution for Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce, you may be wondering how to connect your own Help content for the solution to the Help pane in the Finance and Operations client.

News and product updates June 16, 2020 3 min read

Use conversation intelligence in Dynamics 365 Sales

Conversation intelligence in Dynamics 365 Sales allows you to transcribe and log important information from your sales calls, such as names, order details, and action items, boosting your overall productivity.

News and product updates June 16, 2020 1 min read

Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020

This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution.

Female worker wearing neon vest and safety glasses using tablet

News and product updates May 1, 2020 1 min read

Next generation Dynamics 365 Field Service mobile app now available

Our current Field Service mobile experience is an essential component of success in our customer’s field service operations.

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Thought leadership April 28, 2020 4 min read

Maintain business continuity with Dynamics 365 Field Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.

News and product updates April 27, 2020 1 min read

Automatic update policy for Dynamics 365 Marketing

Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers.

a person sitting at a table in front of a laptop computer

News and product updates April 23, 2020 3 min read

Auto capture customer related activities with Dynamics 365 Sales Insights

The enhanced auto capture capability in Microsoft Dynamics 365 Sales Insights is now in preview.

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