Bridging the omnichannel gap in retail with Dynamics 365
Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a strategy that has become table stakes for most retailers.
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Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms
Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. -
Dynamics 365 Marketing approaches responsible AI with intention
At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. -
Engage with customers in Dynamics 365 Customer Service Community Preview
Organizations need to interact with their customers to solicit feedback on products and services. -
Achieving personalized engagement in Business to Business organizations
The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. -
Shaping the future of retail with Microsoft Customer Experience Platform
Today, nothing is certain for brands. Standing still means falling behind. -
Use diagnostics to optimize unified routing for your call center
Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes wrong, you’ll want the streamlined problem-solving capability introduced in Dynamics 365 Customer Service. -
Use intelligence to transform routing of service delivery requests
Any call center that uses unified routing is going to notice gains in efficiency. -
The most important customer experience metrics (that you’re not tracking yet)
Marketing professionals go to great lengths to understand customers. -
Dynamics 365 Marketing is leading the way with personalized engagement
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. -
Dynamics 365 Commerce enables the modern and intelligent store
As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. -
Revolutionizing the future for sellers in Dynamics 365 Sales
Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations.
