CRM

Dynamics 365; operations; woman; outside; green energy; remote training; wearing hard hat

April 21, 2023 3 min read

Field Service Wave 1 2023 Features

The new not-to-exceed (NTE) feature ensures that work orders stay within budget, the trade and trade coverages features enable you to stay organized and efficient when providing groups of services to customers.

Design project manager analyzing customer experience data with a marketing team member

News and product updates April 19, 2023 5 min read

Use generative AI to drive customer engagement with 2023 release wave 1 for Dynamics 365 Marketing and Customer Insights

Discover how 2023 release wave 1 for Dynamics 365 Marketing and Dynamics 365 Customer Insights will help you delight your customers while increasing your team’s efficiency.

News and product updates April 18, 2023 5 min read

Spend more time selling—new sales capabilities in 2023 release wave 1

The role of the seller is evolving. Buyers expect a blend of digital and personalized experiences throughout their journey.

Woman using a Surface Pro inside a library

April 12, 2023 1 min read

Insert templates faster with email template views

With integrated record selection and email template views, finding the right email template is easier than before.

Three females in a large conference room featuring an Poly Teams Meeting Rooms touch display joined to a Teams Meeting. Screensharing and remote participants shown on a large mounted display and two Surface Devices in view

News and product updates April 11, 2023 6 min read

Release wave 1: Transforming customer experiences with generative AI and Dynamics 365

Generative AI has left its mark on computing, and it’s only the beginning.

Adult male inside using Microsoft Modern USB Headset

April 10, 2023 1 min read

Create beautiful email templates with enhanced email editor

With email templates, agents spend less time writing the same content repeatedly and more time helping the customers.

a person wearing a suit and tie sitting at a desk

News and product updates April 4, 2023 7 min read

Release wave 1 expands agility, automation, and innovation across Microsoft Dynamics 365 and Power Platform

Today we launched 2023 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2023.

Business decision maker (BDM) working from home and has a positive security posture

March 30, 2023 4 min read

Supercharge sales conversion in 3 easy steps to drive revenue and customer wins!

Converting leads and opportunities directly contributes to the company’s revenue.

A woman standing at a table in an office, looking at a laptop

March 21, 2023 2 min read

Improve customer loyalty and reduce fraud with Nuance Gatekeeper

Nuance Gatekeeper is a biometric authentication and fraud prevention technology that can be integrated with Microsoft Dynamics 365 Customer Service.

News and product updates March 16, 2023 4 min read

Copilot in Viva Sales available as thousands of customers adopt next-generation AI in Dynamics 365 Copilot and Power Platform

Since first announcing new AI-powered experiences for Microsoft Viva Sales last month, we’ve given these capabilities a name—Copilot in Viva Sales—and introduced new sales scenarios and updates.

Hybrid work. Woman sitting at casual desk at home with an HP Elite Folio which is a commercial device. Taking notes and smiling. Windows 11 Pro

News and product updates March 14, 2023 4 min read

Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights

With Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative AI-powered tools to learn more about their customers, create targeted customer segments, and generate personalized content.

News and product updates March 6, 2023 9 min read

Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business

Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functions—from sales, service, and marketing to supply chain.

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