Boost your sales business with smart organization charts
Organization charts enable sellers to better understand their customers’ organizational structures and identify key decision-makers.
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Get quick access to your most-used knowledge articles
We are excited to announce a new feature in Dynamics 365 Customer Service that allows you to mark knowledge articles as favorites. -
Improve Sales process efficiency using sequence insights
Sequences in Dynamics 365 Sales is a valuable sales engagement tool for businesses looking to drive efficiency via standardized sales processes. -
Intraday insights are deprecated and replaced by real-time analytics reports
Starting Monday, May 1, 2023, we are deprecating the Intraday Insights reports and encouraging customers to move to Real-Time Analytics reports. -
Create and manage cases efficiently with enhanced case forms
Enhanced case forms in Dynamics 365 Customer Service provide a streamlined layout to expedite case creation and show relevant information. -
Improve operations with real-time analytics in Dynamics 365 Customer Service
Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance. -
Optimize experiences for sellers and marketers with Dynamics 365
You can do more with less, utilizing the power of AI to optimize experiences for your sellers, marketers, and data analysts so they can deliver better experiences for your customers. -
Field Service Palm Springs: Modernize service operations
We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. -
Drive brand loyalty with a customizable live chat widget in Dynamics 365 Customer Service
We are excited to announce our upgraded live chat widget that allows you to customize every detail of the widget to match your brand identity. -
Field Service Wave 1 2023 Features
The new not-to-exceed (NTE) feature ensures that work orders stay within budget, the trade and trade coverages features enable you to stay organized and efficient when providing groups of services to customers. -
Use generative AI to drive customer engagement with 2023 release wave 1 for Dynamics 365 Marketing and Customer Insights
Discover how 2023 release wave 1 for Dynamics 365 Marketing and Dynamics 365 Customer Insights will help you delight your customers while increasing your team’s efficiency. -
Spend more time selling—new sales capabilities in 2023 release wave 1
The role of the seller is evolving. Buyers expect a blend of digital and personalized experiences throughout their journey.
