Top 5 “dos and don’ts” when you implement Dynamics 365 Field Service Mobile
Dynamics 365 Field Service Mobile is a robust and scalable mobile application created for your frontline workers.
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The power of AI in Viva Sales: Insights from Lori Lamkin and Nathalie D’Hers
Join Lori Lamkin and Nathalie D’Hers as they take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft Viva Sales. -
Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and Innovation
Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of empowering users, fostering collaboration, and driving innovation. -
Take Customer Service to new heights with cross-geo support for Copilot
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. -
Account-based seller insights improve sales account manager effectiveness
Busy sales account managers prioritize their activities by mining information from their accounts. -
Customize data models to view your organization’s unique metrics
You can customize data models using data within Dynamics or external data to view metrics tailored to your needs. -
Copilot in Dynamics 365 Marketing revolutionizes marketing with query assist and content ideas
The use cases for Copilot in customer experience (CX) are endless. -
Dynamics 365 application modernization on Azure: Envisioning the future
Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace. -
Guest Access with Field Service Mobile: Introducing Tenant Switcher for Field Service Mobile
Dynamics 365 has made this vendor onboarding process even easier with Wave 1 2023 by introducing Tenant Switcher for Field Service Mobile. -
Fire up your mobile field service game: offline enhancements for a seamless user experience
The offline-enabled application will allow frontline workers to perform functions while they are in the field, without depending on an internet connection. -
Customize and access the improved Active Conversation form
Recent enhancements to the Active Conversation form allow agents to access and edit relevant information without any screen switching. -
Customize the conversation table for your business needs
With custom columns in the conversation table, organizations can enable agents to quickly summarize interactions and associate conversations with leads.
