Using AI to better understand and engage your customers
Artificial intelligence (AI) has been around for some time now.
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Enhance your Dynamics 365 mixed reality experiences on HoloLens 2
HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality. -
Our vision for the Microsoft customer data platform
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything. -
Fuel your field service with mixed reality
Technology is transforming quickly and evolving at an accelerated pace. -
Delivering five star experiences with a customer data platform
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital. -
Customer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies. -
Defining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. -
Announcing Dynamics 365 Commerce preview
Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. -
Examples of extending Dynamics 365 Customer Insights with Azure ML
Dynamics 365 Customer Insights offers a platform to integrate customer data from various sources into one unified view. -
The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now!
The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. -
Extending Dynamics 365 Customer Insights with Azure ML-based custom models
AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. -
What’s new in Dynamics 365 Resource Scheduling Optimization (version 3.0.19263.1)
Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.
