Engage with customers in Dynamics 365 Customer Service Community Preview
Organizations need to interact with their customers to solicit feedback on products and services.
CRM
Refine results
Products
Content Type
Publish date
-
-
Achieving personalized engagement in Business to Business organizations
The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. -
Shaping the future of retail with Microsoft Customer Experience Platform
Today, nothing is certain for brands. Standing still means falling behind. -
Use diagnostics to optimize unified routing for your call center
Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes wrong, you’ll want the streamlined problem-solving capability introduced in Dynamics 365 Customer Service. -
Use intelligence to transform routing of service delivery requests
Any call center that uses unified routing is going to notice gains in efficiency. -
The most important customer experience metrics (that you’re not tracking yet)
Marketing professionals go to great lengths to understand customers. -
Dynamics 365 Marketing is leading the way with personalized engagement
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. -
Dynamics 365 Commerce enables the modern and intelligent store
As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. -
Revolutionizing the future for sellers in Dynamics 365 Sales
Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. -
Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences
Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. -
Meet Context IQ—A new way to collaborate in a hyperconnected business
Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. -
Use analytics and reporting to improve routing of customer service requests
In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service requests to the best team or agent.
