From quick schedule fixes to automated planning with Scheduling Operations Agent
Learn how Scheduling Operations Agent helps Dynamics 365 Field Service teams optimize resources, automate scheduling plans, and run recurring optimizations.
Dynamics 365 Field Service
Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service. Stay informed on tools and strategies to enhance your service delivery and exceed customer expectations.
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Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities
Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP. -
Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling
Discover the latest Dynamics 365 Field Service Schedule Board enhancements designed to help schedulers work faster. -
What’s New in Dynamics 365 Field Service Mobile
Field Service Mobile just got smarter. New updates help technicians work faster, stay connected, and handle jobs with fewer clicks. -
Managing Complex Service Work with Financial Clarity
Learn how Dynamics 365 unifies field service and project financials, enabling real-time profitability tracking, accurate billing, and connected service delivery. -
From intelligence to impact: How agentic AI is reshaping today’s supply chain
As supply chains become more dynamic, the way work gets done and operations are run is changing, and agentic AI is at the forefront. -
2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings
We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Microsoft 365 Copilot. -
The era of agentic business applications arrives at Convergence 2025
At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud. -
Listening, Learning, and Delivering: Field Service Upgrades for Everyday Scheduling
Over the last few months, our scheduling team has focused on strengthening the core product by addressing the real-world needs of dispatchers, admins, frontline workers, and managers. -
Integrate Field Service bookings with Outlook and Teams, now Generally Available.
With Release Wave 2 2025, we’re excited to announce the General Availability (GA) of Exchange Integration for Dynamics 365 Field Service. -
Go Beyond Offline: Introducing Online Mode for Field Service Mobile
We’re excited to introduce Online mode, a new capability that allows technicians to access live Dataverse data from the Offline-First application, giving users the best of both worlds: offline reliability and real-time access. -
2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings
The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI.
