Call overflow management: A gift to callers and agents this holiday season
Ana is excitedly setting up her new smartphone when the screen goes blank.
Dynamics 365 Customer Service
Explore the latest in Dynamics 365 Customer Service. Learn how AI and automation can help enhance customer interactions and streamline service operations.
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Apple Messages for Business channel added to Dynamics 365 Customer Service
The Apple Messages for Business channel is now available in Dynamics 365 Customer Service as part of our digital messaging offer, helping you reach even more customers. -
The right work assignment method can improve agent satisfaction and utilization
As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. -
Add voicemail to your call queue management
Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. -
Find email templates faster in Customer Service
Templates are a fast and easy way to send consistent, professional, preformatted email messages. -
New email signature features in Customer Service improve agent productivity
An email signature concludes an email with style, professionalism, and branding. -
Direct callback: Because nobody likes to wait on the phone
Ana is excitedly setting up her new smartphone when the screen goes blank. -
Customer Service voice support channel launches in Canada
Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have been expanding worldwide to satisfy growing customer demand. -
Direct inbound calling: Premier support made easy
The voice channel in Dynamics 365 Customer Service now provides the ability to configure direct callbacks with just a few clicks. -
Create a Digital Contact Center in seconds with the Customer Service free trial
With the Dynamics 365 Customer Service trials, you can quickly and easily experience the product for free. -
Evolve the service level of sophistication with Dynamics 365 Customer Service
Service leaders face continual challenges in evolving the service organization to meet customer expectations, putting their brand value and customer loyalty at risk—as a recent study shows, 96 percent of customers will leave a business after a bad customer experience. -
Improve customer loyalty and reduce fraud with Nuance Gatekeeper
Nuance Gatekeeper is a biometric authentication and fraud prevention technology that can be integrated with Microsoft Dynamics 365 Customer Service.
