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Dynamics 365 Customer Insights
Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.
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What’s in store for retail with the customer data platform
According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry. -
How your growing businesses can compete and win on the customer experience
Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization. -
Five ways nonprofits can benefit from marketing automation
Nonprofits (or not-for-profits) exist in a highly competitive world. -
Nonprofits optimize donor engagement with Dynamics 365 Customer Insights
Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. -
Using AI to better understand and engage your customers
Artificial intelligence (AI) has been around for some time now. -
Our vision for the Microsoft customer data platform
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything. -
Delivering five star experiences with a customer data platform
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital. -
Customer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies. -
Defining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. -
Examples of extending Dynamics 365 Customer Insights with Azure ML
Dynamics 365 Customer Insights offers a platform to integrate customer data from various sources into one unified view. -
The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now!
The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes.
