4 ways Microsoft is a leader in customer lifecycle management
It’s safe to say there has never been a time like the present.
Dynamics 365 Customer Insights
Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.
Refine results
Products
Content Type
Publish date
-
-
5 insights on how to connect experiences with customer data platforms
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. -
Team Rubicon: refining the logistics of disaster response
When natural disaster strikes, lives depend on the fast mobilization and delivery of emergency supplies and personnel. -
Unlock insights and power personalized experiences with Dynamics 365 Customer Insights
Today, people have access to more content, purchasing channels, and brand options than in the past, and their expectations for great customer experiences continues to grow, even in uncertain times. -
Retail perspectives, pt. 2: rethink customer experiences
Customer experience is more important now than ever before. -
Retail perspectives, pt. 1: chart a course to restart and grow
The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more. -
Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020
This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution. -
Automatic update policy for Dynamics 365 Marketing
Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers. -
2020 release wave 1 launches with new apps and over 400 features
Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. -
Microsoft is a customers’ choice in CRM lead management
In another era, people will talk was a warning. Today, it’s a distinction. -
New AI features connect and extend insights across the organization
Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. -
Why educators should be looking at marketing automation
When people hear the words education and automation in the same sentence, many automatically presume the topic is online education.
