Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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News and product updates May 6, 2021 5 min read

Microsoft Dynamics 365 Marketing customer journey orchestration preview now available

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands.
News and product updates April 20, 2021 8 min read

Highlights from 2021 release wave 1 for Dynamics 365

In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues.
News and product updates April 13, 2021 3 min read

Get real-time digital analytics with Dynamics 365 Customer Insights

Navigating the past year has been a challenge as organizations have had to predict the unpredictable—how their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily.
News and product updates April 7, 2021 6 min read

Highlights of the Dynamics 365 Marketing 2021 release wave 1

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game.
Thought leadership March 25, 2021 3 min read

Utilize surveys to understand data in your customer data platform

Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions.
News and product updates March 2, 2021 10 min read

Announcing new Dynamics 365 capabilities at Microsoft Ignite

2020 was a wake-up call for every business. As we all move forward, our vision is to help empower businesses with digital technology that unlocks the limitless agility needed to be agile, resilient, and sustainable through the next decade and beyond.
News and product updates March 2, 2021 6 min read

Drive personalized interactions with real-time customer journey orchestration

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America.
Thought leadership February 22, 2021 2 min read

4 principles of successful voice of the customer programs

Understanding your customers starts with gathering their feedback.
Thought leadership February 16, 2021 4 min read

Top 3 customer data platform trends for 2021

Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming.
Thought leadership February 11, 2021 5 min read

Building customer relationships through relevant and unified personal experiences

Retail used to look different. It was local; it was a relationship.
Thought leadership January 19, 2021 4 min read

The power of CDPs: building customer trust and loyalty in retail

Truly engaged, always connected The events of 2020 have left a lasting impact on the retail industry and retailers are fueling rapid innovation with development and rollout of new technologies.
Events January 13, 2021 6 min read

NRF 2021: enabling retailers to reimagine the road ahead with Microsoft Business Applications

Truly engaged, always connected The past year has brought complex challenges for retailers of every size, and in response many have quickly pivoted their businesses to adjust.

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