Solve case creation issues using the enhanced activity monitor tool
The activity monitor tool provides recommendations to administrators with steps to avoid future case creation issues by making changes to the rule configuration.
IT decision maker
Discover the latest updates, expert insights, and practical tips on leveraging Dynamics 365 to drive business success. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your decision-making with valuable content tailored for IT decision makers.
Filtered by
IT decision maker
Refine results
Sort By
Products
Content Type
Topic
Publish date
-
-
Announcing Commerce Copilot in Site Builder
Dynamics 365 Commerce is thrilled to announce the preview of ‘Commerce Copilot’. -
Working With Field Service Mobile Customizations
The Power Platform also offers significant customization opportunities in Field Service Mobile. -
Try the new outbound dialing experience in Dynamics 365 Customer Service
The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience. -
Announcing Unified Trial and Developer Environments for Dynamics 365 Finance and Operations apps
Over the last couple of years, customers have been increasingly seeking faster and low-code extensibility options to complement their core Dynamics 365 business software. -
Adding Regional Formats to Reports in Business Central
Business Central 2023 release wave 2 introduces regional formats for reports, which adds a new dimension of customization for reports. -
Extend your Dynamics 365 skills at the second Power Platform Conference this October in Las Vegas
Join us at the second annual Power Platform Conference, sponsored by Microsoft, October 1-6 in Las Vegas! -
Analyze the impact of AI-enhanced customer service with Copilot analytics
Copilot analytics in Dynamics 365 Customer Service offers deep insights into the operational impact of an organization’s investment in AI-enhanced customer service. -
Productivity Across Borders: Localized Content now on Microsoft Release Planner
Microsoft Release Planner will support the content in 11 new languages. -
Create cases, contacts, and accounts faster from notes on the timeline
Dynamics 365 Customer Service enables agents to create a new case or associate an existing case with notes they write on the customer timeline. -
Use Copilot with SharePoint knowledge to serve your customers
Customer Service administrators can easily configure Copilot settings to include an internal knowledge base or SharePoint. -
Power Automate Process Mining empowers warehouses to boost their efficiency significantly
Every warehouse manager is keen on improving the processes on the warehouse floor.
