Administrator

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News and product updates August 20 5 min read

Build a connected foundation for Supplier Engagement and agentic AI with Microsoft Dynamics 365 Supply Chain Management

Supplier Engagement in Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement operations, and business data while creating a stronger foundation for AI and agentic business processes.
News and product updates August 19 5 min read

Breaking the Company Boundary: Cross-Legal-Entity Fulfillment and Advanced Warehouse Support in DOM

Cross-Legal-Entity Fulfillment Optimization in Dynamics 365 enables organizations to source inventory across participating legal entities, automate intercompany transactions, and improve fulfillment decisions with Distributed Order Management.
August 14 5 min read

Announcing Shift Rotation Policies: automated shift rotations at scale

Introducing Shift Rotation Policies in Dynamics 365 Workforce Management, a new capability that automates rotating schedules, improves operational consistency, and reduces manual scheduling effort
News and product updates August 11 3 min read

Microsoft enhances the Implementation Portal for Dynamics 365 with business process visualization

Access Microsoft Business Process Catalog diagrams directly in the Dynamics 365 Implementation Portal to align stakeholders and improve implementation planning.
News and product updates August 6 3 min read

Supplier Engagement in Dynamics 365 Supply Chain Management is now available in public preview

Supplier Engagement, now in public preview for Dynamics 365 Supply Chain Management, helps organizations streamline supplier onboarding, lifecycle management, and collaboration from a centralized workspace.
News and product updates August 5 1 min read

Governance in the Quality Management agent is now generally available

Governance in Dynamics 365 Customer Service helps organizations evaluate outbound emails and attachments against business-defined policies before delivery, reducing risk and ensuring compliant customer communications.
News and product updates July 30 3 min read

Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available

The Dynamics 365 Customer Service MCP Server is now generally available, enabling MCP-compatible AI clients to securely access customer service data, cases, knowledge, and workflows through a standardized connection model.
News and product updates July 15 4 min read

From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service

Service Agent extends Dynamics 365 Customer Service beyond traditional assistance by enabling AI-powered actions across cases, knowledge, email, and workflow management in Microsoft 365 Copilot.
News and product updates July 9 3 min read

Trust before you automate: introducing Shadow Mode in Case Management Agent

Shadow Mode in Case Management Agent lets you evaluate AI on live production cases, without taking any action.
News and product updates July 7 3 min read

Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling

Discover the latest Dynamics 365 Field Service Schedule Board enhancements designed to help schedulers work faster.
News and product updates June 30 4 min read

Microsoft 365 and Dynamics 365 now provide a unified customer service experience

Service Agent is now generally available, helping customer service teams understand issues, find answers, and take action from one Copilot experience.
News and product updates June 30 5 min read

Introducing the Onboarding Agent in Dynamics 365 Human Resources

Now in public preview, the Onboarding Agent delivers a connected experience that helps streamline onboarding activities.

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