Field service

Shop Field Service workers meet with operations manager and team members

Thought leadership February 5, 2020 5 min read

Using AI to build a modern field service organization

Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.

Thought leadership November 18, 2019 5 min read

Smart cities: Innovation, inclusion, and IoT

This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide.

Thought leadership July 18, 2019 5 min read

Building smart cities of the future with Microsoft

The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit.

Thought leadership July 16, 2019 3 min read

9 ways to use EHR data to improve home health care outcomes

Delivering care outside the hospital offers providers an exceptional opportunity to improve patient outcomes and enhance the patient experience.

Customer service agent using Field Service

Thought leadership July 8, 2019 2 min read

Video series: Transform field service with Dynamics 365

Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge.

Thought leadership June 19, 2019 2 min read

How Microsoft Dynamics 365 for Field Service impacts the bottom line

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.

Customer stories April 24, 2019 3 min read

Transition from a product to service model with connected field service

Many manufacturing organizations are transitioning from a traditional product business model to an “as-a-service” business model—including flexible consumption models (FCMs) and “Anything-as-a-service (XaaS)—that lets them pay for what they use.

Events March 12, 2019 3 min read

Unlock next at Microsoft Business Applications Summit 2019

Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit.

Events February 19, 2019 2 min read

Four webinars for sales, field service, marketing, and business operations pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives.

Thought leadership January 23, 2019 3 min read

Elevate your customer experience with field service first-time fix rate

Service organizations are continually challenged to meet rising customer expectations.

News and product updates January 21, 2019 2 min read

April ’19 release notes for Dynamics 365 and Power Platform now available

Today, we published the April ’19 release notes, a compilation of hundreds of new features for Dynamics 365 and Power Platform that will be released between April and September 2019.

A field service worker in a yellow reflective vest working on a Microsoft tablet

Customer stories December 17, 2018 3 min read

Dynamics 365 for Field Service: Drive efficiency with intelligent troubleshooting

A field service engineer’s job can be a bit like looking for a needle in an enormous haystack.

Filtered by

Refine results