60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service
Delighting customers is not the key to consistently satisfying customer service.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Sending email receipts from Retail MPOS Transactions (AX 2012)
MPOS has the ability to send receipt emails in real-time. -
Increase the reach of your SaaS business apps with Microsoft AppSource
Last week during the 2016 Microsoft Worldwide Partner Conference (WPC), I met with several partners to discuss Microsoft AppSource – our new destination to help business users find, try and use line. -
5 Questions to Consider Regarding Your Field Service Managment Capabilities
If you’re running — or helping to manage — a field service organization and you’re still doing a ton of paperwork and having to constantly answer customer service phone calls, it might be. -
Automatic Case Creation from Community Forums using SLA
With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. -
How to setup Polish Standard Audit File in AX2009
This article is published on behalf of Svetlana Kosheleva. -
12 Statistics That Show Millennials Expect Even More from Customer Service
While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I. -
Database Conversion for a Dynamics NAV database stored in Azure
One of the nice new features of Microsoft Dynamics NAV 2016 is the ability to place a Microsoft Dynamics NAV database in Azure SQL Database rather than the traditional method of storing it using an on-premises SQL Server instance. -
Innovating with Business Apps in the Cloud
Microsoft’s annual Worldwide Partner conference (WPC) is always an energizing event for us as it gives us an opportunity to broadly engage with our partner community, share innovations as well as. -
Reinventing Business Processes
Originally published on LinkedIn by: Satya Nadella – CEO at Microsoft July 10, 2016 was the first day of Microsoft’s Worldwide Partner Conference in Toronto. -
What Does End-to-End Field Service Management Look Like?
If you were to make a list of all the concepts involved in successful field service management, what do you think would be at the top? Let’s run through some potential choices: Efficient scheduling. -
How do I import a LCS solution to an existing project?
Navigate to the Project -> Asset library to which you want to import the solution.
