Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved.
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AI in CRM and ERP systems: 2024 trends, innovations, and best practices
The time has come to think about AI as something much more than a technological tool. -
Introducing Microsoft Copilot for Finance: Transform finance with next-generation AI in Microsoft 365
We’re announcing the public preview of Microsoft Copilot for Finance, a game-changer for finance professionals and the newest role-based extension of Microsoft Copilot. -
Microsoft named as a worldwide Leader in IDC MarketScape for Finance and Accounting Applications for Enterprise, Midmarket, and Small Business
To thrive in today’s highly complex global business environment, organizations are increasingly relying upon the technological and strategic prowess of their financial leaders. -
Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories
In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers’ expectations and staying relevant. -
Microsoft Dynamics 365 Business Central and Microsoft 365: Connect data to the tools where work is done
With Microsoft Dynamics 365 Business Central and Microsoft 365, businesses can establish a unified experience where data seamlessly connects with productivity apps including Microsoft Excel, Microsoft Outlook, and Microsoft Teams. -
Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service
According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity. -
Microsoft Copilot for Sales and Copilot for Service are now generally available
Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. -
2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. -
Embrace cloud migration with Microsoft Dynamics 365
In this blog, we discuss how the shift to cloud solutions empowers organizations to tackle challenges and thrive in a demanding era. -
Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle
Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention. -
Shaping the future of retail with AI and Dynamics 365
In an industry defined by both growth and disruption, retailers are depending on technology to navigate challenges ranging from shifting purchase habits to supply chain complexities.
