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Analyst reports

March 31

4 min read

Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central

Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business Central.
News and product updates

May 6, 2025

2 min read

New Microsoft Dynamics 365 Business Central pricing effective November 2025

Today, we’re announcing the first price increase for Dynamics 365 Business Central in more than five years.
News and product updates

October 30, 2023

5 min read

AI-infused personalized customer journeys with Dynamics 365 Customer Insights 2023 release wave 2

As we continue to push the boundaries of what’s possible with AI, we’re delighted to give you a sneak preview of the new features releasing as part of 2023 release wave 2.
Events

January 10, 2023

4 min read

Transform retail customer experiences with the Microsoft Customer Experience Platform

Marketers today are rethinking their data strategies, looking for ways to take ownership of their customer data and to use that resource to create valued customer relationships in a time of tightening privacy legislation.
News and product updates

November 29, 2022

6 min read

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences.
Events

October 18, 2022

3 min read

Evolve your CRM at Customer Experience Reimagined

Learn about the latest trends shaping CX today—and tomorrow—with Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft.
Customer stories

September 1, 2022

4 min read

Data empowers Valencia CF to create personalized fan experiences

As an innovative and forward-thinking organization, Valencia CF is continuously improving the global fan experience and building new connections with their fans.
Thought leadership

May 2, 2022

4 min read

3 ways Dynamics 365 powers adaptability for chief financial officers

The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator, and change agent.
Analyst reports

January 14, 2022

2 min read

Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms

Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences.
News and product updates

November 2, 2021

6 min read

Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support.
Thought leadership

October 6, 2021

3 min read

Dynamics 365 Intelligent Order Management enables fulfillment optimization and supply chain resiliency

Many organizations face supply chain challenges that can be addressed through digital transformation, yet organizational limitations make this transformation difficult.
News and product updates

July 28, 2021

2 min read

Microsoft acquires Suplari to strengthen business insight for finance and procurement leaders

In a world where efficiency is more important than ever, companies are turning to new ways to unlock actionable insights to improve their businesses from the massive amounts of data they manage across their many data silos.

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