In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation.
Do you find yourself asking how you can leverage all your data for more intelligent Customer Engagement? How do we quickly learn about a customer’s journey given the information spread across our transactional systems, CRM applications, Web stream logs, Social feeds and in some cases IoT data? How will we put together a unified view […]
As you initiate any project of sufficient complexity or scope, balancing resources across both your organization and the lifecycle of the project is key.
To help companies maintain an overview of their items and to help them sort and find items, it is useful to assign item attributes to items and to organize them in item categories.
As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus.
On April 24 – 26, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently.
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