Redefining what it means to understand customer sentiment
According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies.
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Optimize your project-centric business with Dynamics 365 Project Operations
Empower your services organization to deliver success with a single, connected solution—from prospect to payment to profit. -
Enhance visibility and scale operations without interruptions for your supply chain
Companies often struggle with latency and connectivity when running operations in remote facilities. -
New voice channel streamlines omnichannel customer experiences
We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. -
Announcing Microsoft Power Platform and Dynamics 365 updates at Microsoft Ignite
This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. -
Your guide to Microsoft Business Applications sessions at Ignite 2020
Microsoft Ignite is just a few days away! This year’s all-digital event will bring together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing businesses today. -
How the Miami HEAT digitally transformed their fan engagement
My family and I more than welcomed the return of professional basketball during the long summer months of 2020. -
Capital One and Microsoft team up to fight fraud at the point of sale
The majority of people with a credit card have heard or read the words, “Your card has been declined. -
How banks use customer data platforms to streamline connections
Any professional working in the banking industry would tell you that customers are their most important asset. -
Ways you can deliver quick and agile customer experiences
The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. -
4 ways Microsoft is a leader in customer lifecycle management
It’s safe to say there has never been a time like the present. -
5 insights on how to connect experiences with customer data platforms
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records.
