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Thought leadership

May 29, 2014

4 min read

6 Tech Trends Forming an Alliance Between Customer Service & Higher Education

In the business world, efficient multichannel service and support is vital to customer satisfaction, retention, brand reputation, loyalty and of course, the bottom line.
Thought leadership

May 23, 2014

3 min read

10 Top Customer Experience Takeaways from Gartner Customer 360

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 Gartner Customer 360 Summit , here are 10 terrific insights shared by key Gartner customer service and experience.
News and product updates

May 21, 2014

2 min read

Together, SAP and Microsoft Dynamics AX Deliver the Best of Both Worlds

If you’re heading to SAPPHIRE NOW looking for ways to increase agility & drive innovation while lowering TCO and increasing user adoption, you may be wondering whether a two-tier ERP model could.
News and product updates

May 19, 2014

2 min read

Microsoft Azure is the Platform for SAP and Microsoft Dynamics AX

SAP announced this week that it will make its core enterprise business offerings, including SAP Business Suite, HANA Developer Edition, and SAP Business All-In-One, available on Microsoft Azure.
News and product updates

May 19, 2014

2 min read

SAP announcement helps confirm Microsoft Azure as the Platform of the Future for ERP

SAP announced this week that it will also make its core enterprise business offerings, including SAP Business Suite, HANA Developer Edition, and SAP Business All-In-One, available on Microsoft Azure.
Thought leadership

May 19, 2014

1 min read

Owner ID field became obsolete in Dynamics NAV

On MSDN it is written that the Owner ID field became obsolete and should be removed from specific pages.
Thought leadership

May 9, 2014

2 min read

Marketing, Customer Service Get Engaged on Social Media

Now more than ever, marketing and customer service are feeling the pressure to come together to improve engagement on social media.
Thought leadership

April 8, 2014

5 min read

How Buffalo Studios is Delivering Game-Changing Customer Service with Parature

If you’re old enough to remember when the latest in gaming technology meant circles eating dots, triangles shooting dots and rectangles hitting dots, you’re old enough to know that the gaming.
Thought leadership

March 17, 2014

2 min read

3 tips for using social to drive sales leads

Salespeople know that their book of business is built on personalized interactions.
News and product updates

March 4, 2014

3 min read

Microsoft Dynamics CRM pricing and licensing: more integrated value for marketing, sales and customer care.

Following our announcement of the new capabilities that will be released in Microsoft Dynamics CRM Online during the second quarter of 2014, and as we welcome our customers and partners to Convergence.
Thought leadership

February 18, 2014

1 min read

Project ID in a Purchase order header level or line level- it is not possible, Project ID field is greyed out

There could be a situation in AX2012 when you have created Purchase order and saved it (Project ID is unknown in this stage).
Thought leadership

January 24, 2014

1 min read

Innovative POS Refurbishing Company Grows Sales & Service with Dynamics CRM Solution

POS Remarketing Group, Inc. (POSRG) is one of fastest growing company in the refurbished point-of-sale equipment industry.

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