Launching the New ideas portal for CRM
We are excited to announce that today we launched the new ideas portal for CRM and its family of products.
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[Post Incident Review Report] SQL Server Integration Services license expiration
Summary On Tuesday, July 19, 2016, at 4:51 PM UTC customers reported errors while attempting to import or export data. -
60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service
Delighting customers is not the key to consistently satisfying customer service. -
Sending email receipts from Retail MPOS Transactions (AX 2012)
MPOS has the ability to send receipt emails in real-time. -
Increase the reach of your SaaS business apps with Microsoft AppSource
Last week during the 2016 Microsoft Worldwide Partner Conference (WPC), I met with several partners to discuss Microsoft AppSource – our new destination to help business users find, try and use line. -
Data Management: Missing Entities
If you find that you are missing entities listed in the Data entities form, you can try the following steps. -
5 Questions to Consider Regarding Your Field Service Managment Capabilities
If you’re running — or helping to manage — a field service organization and you’re still doing a ton of paperwork and having to constantly answer customer service phone calls, it might be. -
Automatic Case Creation from Community Forums using SLA
With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. -
How to setup Polish Standard Audit File in AX2009
This article is published on behalf of Svetlana Kosheleva. -
Post Incident Review Report [Customers unable to login to Dynamics Lifecycle Services portal]
Summary On Monday, July 11, 2016 at 4:12 PM UTC, customers reported an issue with Dynamics Lifecycle Services preventing users from signing in. -
Data Management Framework: Export fails with no apparent details on the cause
In a recent issue, a customer was reporting a problem exporting data using the data management framework. -
12 Statistics That Show Millennials Expect Even More from Customer Service
While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I.
