Microsoft Customer Care Framework Support Lifecycle Announcement
As shown below, several of Microsoft Customer Care Framework versions will reach the end of extended support within the next three years.
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For Self-Service Success: Focus on Customers First, Not Cost Savings
As any brand or organization that’s implemented a customer self-service offering knows, build it and they will come. -
DIXF – Importing data using Excel and ODBC
Consider a scenario where you are running AX 2012 R3 and you want to import data from Excel files using ODBC. -
How Social Strategies Can Break Your Company’s Silos
…And Help You Truly Work Together If you’re still doing business the way you’ve always done business, you’re behind the curve. -
Design Pattern: Create Data from Templates
For many records, such as Items, Customers, and Vendors, users have to enter the same sets of data again and again. -
Facilitating Omni-Channel Retail Experiences
About a month ago, I bought some jeans from my favorite retail clothing chain. -
Defining ‘Profit Center’ and ‘Cost Center’ for Field Service Management
We want your field service organization to make money. -
Setting up SharePoint Online with Lifecycle Services project fails with error OAuthAppAuthorizationFailure
The scenario is this:You have the role as Project Owner for a project in Lifecycle Services (LCS) and you want to use a SharePoint Online team site to store the project documents. -
Experts Predict 10 Customer Service Trends for 2016—and Beyond
It’s tempting to talk tech when it comes to customer service trends. -
Tips for naming your Aging Period Definitions
Have you ever created your Aging Period Definitions, run the Customer aging snapshot, and do not receive any results in the Collections Grid? If so, this could be a result of the format used in the Aging Period Definition name. -
How to search open, planned and resolved localization issues in Lifecycle Services
Access to Lifecycle Services site: https://lcs.dynamics. -
INFOGRAPHIC: The Financial Impact of Customer Service
There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience.
