Business Decision Makers

Thought leadership July 3, 2019 5 min read

Why personalization is key to surviving today’s retail market

The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before.

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News and product updates July 1, 2019 2 min read

Capture and analyze feedback with Microsoft Forms Pro, now generally available

Listening and responding to feedback is one of the most important parts of running a business.

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Events June 26, 2019 4 min read

Focusing on the customer experience at Customer Contact Week

As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization.

Events June 21, 2019 2 min read

Essential tools to create a better workplace – Microsoft at SHRM 2019

This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change.

Thought leadership June 19, 2019 2 min read

How Microsoft Dynamics 365 for Field Service impacts the bottom line

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.

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Events June 17, 2019 2 min read

Watch on-demand sessions from Microsoft Business Applications Summit 2019

The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started.

Thought leadership June 12, 2019 3 min read

How a leading logistics company navigated the shift to relationship selling

A recent survey of over 200 B2B sales leaders conducted by Heinz Marketing and Microsoft, sheds light on the accelerating shift to relationship selling models across a wide variety of organizations.

Events June 11, 2019 4 min read

ISV updates at Microsoft Business Applications Summit

Today we presented a few updates for ISVs at the Microsoft Business Applications Summit, an event focused on diving deep into Dynamics 365 and the Power Platform, including a roadmap and preview of what’s coming next.

News and product updates June 10, 2019 8 min read

Announcing new features, growing demand for Dynamics 365 and Power Platform

2019 release wave 2 plan, AI Builder, updated AI capabilities, and a new look for Power BI, PowerApps Portals, and enhancements for Microsoft Flow all coming this year.

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Thought leadership June 5, 2019 3 min read

Create amazing patient experiences by leveraging the retail playbook

The need to revolutionize the delivery of patient care has never been greater than it is right now.

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Events June 4, 2019 1 min read

Watch live: Microsoft Business Applications Summit opening keynote

Can’t make it to Microsoft Business Applications Summit this year? Don’t worry, we’ve got you covered – you can livestream the opening keynote live from Atlanta, Georgia June 10 at 8:30 a.

News and product updates June 3, 2019 3 min read

New flexible service updates for Dynamics 365 for Finance and Operations

Welcome to the world of One Version, where we’ve modernized the service updates for Dynamics 365 for Finance and Operations.

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