Microsoft boosts Viva Sales with new GPT seller experience
We’re announcing the preview of a new generative AI-powered experience in Microsoft Viva Sales that helps sellers communicate more effectively with prospects and customers.
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Finance Reimagined: Microsoft uses low-code and automation to streamline processes
Discover the power of innovation and automation at Finance Reimagined on February 28, 2023. -
2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023. -
5 customer service trends to watch in 2023
By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. -
The Microsoft Supply Chain Platform enables resiliency for retailers
The path to retail resilience in today’s competitive environment revolves around connectivity, agility, and sustainability. -
The data bias challenge: Creating inclusive customer experiences
As marketing leaders, one could say that your potential for success is only as good as the data you possess. -
Transform retail customer experiences with the Microsoft Customer Experience Platform
Marketers today are rethinking their data strategies, looking for ways to take ownership of their customer data and to use that resource to create valued customer relationships in a time of tightening privacy legislation. -
Holographic Microsoft Teams features empower hybrid collaboration in the industrial metaverse
Microsoft HoloLens 2 customers are using mixed reality to expedite the ways they ensure process compliance, improve efficiency, and learn on the job with step-by-step holographic instructions in Microsoft Dynamics 365 Guides. -
Enabling rapid business model innovation and growth
Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations. -
Microsoft and Futurum research: Discover insights to create experiences that customers love
In partnership with Futurum, we surveyed 1,000 global business leaders, technologists, marketers, and data and customer experience professionals, and identified the challenges and opportunities that best-in-class data practices afford customer experience (CX) leaders today. -
Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management
It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year. -
Essential ways Dynamics 365 and Power Platform help you do more with less
As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity.
