Transition from Unified Service Desk to Customer Service workspace
UPDATE: The USD version 4.3 release includes migration changes from Azure Active Directory Authentication Library (ADAL) to the Microsoft Authentication Library (MSAL).
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Use the Customer Service workspace app for omnichannel interactions
Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouraging customers to migrate to the Customer Service workspace application.
