Empower agents to draft case-based knowledge articles with Copilot
Agents can use Copilot to generate a knowledge draft based on case data including case descriptions, email exchanges, summaries, and agent notes.
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Use Copilot with SharePoint knowledge to serve your customers
Customer Service administrators can easily configure Copilot settings to include an internal knowledge base or SharePoint. -
Get quick access to your most-used knowledge articles
We are excited to announce a new feature in Dynamics 365 Customer Service that allows you to mark knowledge articles as favorites.
